Chapter One: Introduction to Quality The History and Importance of Quality • Quality assurance – refers to any action directed toward providing consumers with products (goods and services) of appropriate quality. • Usually associated with some form of measurement and inspection. • Egyptian wall paintings from around 1450 B.C. show evidence of measurement and inspection. The Age of Craftsmanship • During the Middle Ages in Europe, the skilled
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1.0 Introduction to Performance Management The most common view of performance management is that creating a shared vision of the purpose and aims of the organisation. It is about helping the individual employees to understand and recognize their part in contributing to the organisation’s success and thereby managing and improving the performance of both the individuals and the organisation. People must be managed to deliver superior performance that is in alignment with the values of the
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CHAPTER ONE – BUSINESS ORGANIZATION AND ENVIRONMENT Unit 1.1 – Nature of Business Activity • A business is a decision-making organization that uses inputs to produce goods and/or services Inputs: resources used in the production process Outputs/products include: Goods: physical, tangible products Services: intangible products Exist to satisfy the needs (basic necessities) or wants (desires) of people, organizations and governments Important to have clearly defined functions/processes
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Social Work Examination Supervision in Social Work Table of Contents SUPERVISION IN SOCIAL WORK Table of Contents Table of Contents I. Introduction and Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 II. Individual Supervision and Group Supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 III. Supervision Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 IV. Administrative
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EXECUTIVE SKILLS 1 CONTENTS PAGE LECTURE 1 BECOMING A BETTER MANAGER……………………………………….1 LECTURE 2 HOW TO APPLY THE KEY IDEAS IN YOUR WORK……..……………9 LECTURES 3 PROBLEM SOLVING AND DECISION MAKING……..………………….16 LECTURE 4 PLANNING I…………………………………………………………………...22 LECTURE 5 PLANNING II..…………………………………………………………………26 LECTURE 6 STRATEGIC PLANNING………………....…………………………………30 LECTURE 7 OPERATIONAL PLANNING…………..……………………………………37 LECTURE 8 HUMAN RELATIONS & MOTIVATION…………………………………..40 LECTURE
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onaryDictionary of Ònìchà Igbo 2nd edition of the Igbo dictionary, Kay Williamson, Ethiope Press, 1972. Kay Williamson (†) This version prepared and edited by Roger Blench Roger Blench Mallam Dendo 8, Guest Road Cambridge CB1 2AL United Kingdom Voice/ Fax. 0044-(0)1223-560687 Mobile worldwide (00-44)-(0)7967-696804 E-mail R.Blench@odi.org.uk http://www.rogerblench.info/RBOP.htm To whom all correspondence should be addressed. This printout: November 16, 2006 TABLE OF CONTENTS Abbreviations:
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Chapter 2 Organizational behavior Perception and Personality DEFINING ORGANIZATIONAL BEHAVIOR Organizational behavior (often abbreviated as OB) is a field of study that investigates how individuals, groups, and structure affect and is affected by behavior within organizations. Behavior refers to what people do in the organization, how they perform, and what their attitudes are. Because the organizations studied are often business organizations, OB is frequently applied to address
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Chapter 1: Introduction to HSBC Group 1.0 HSBC Mission Statement: “We aim to satisfy our customers with high quality service that reflects our global image as the premier international bank” Objectives of HSBC: HSBC’s objectives are to provide innovative products supported by quality delivery of systems and excellence customer services, to train and motivate staffs and to exercise social responsibility. By combining regional strengths with group network HSBC’s aim
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HUMAN RESOURCE the comany assets Tax-deferred - Investment earnings such as interest, dividends or capital gains that accumulate tax free until the investor withdraws and takes possession of them. The most common types of tax-deferred investments include those in individual retirement accounts (IRAs) and deferred annuities. 360 Survey: An employee feedback program whereby an employee is rated by surveys distributed to his or her co-workers, customers, and managers. HR departments may use
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INTRODUCTION Human Resource Management is defined “as the function within an organization that focuses on recruitment of, management of, and providing direction for the people who work in the organization. Human Resource Management can also be performed by line managers.” Human Resource Management is the organizational function that deals with issues related to people such as compensation, hiring, performance management, organization development, safety, wellness, benefits, employee motivation
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