the tourism and hospitality industries. Since tourism, global industry information is its life-blood and technology has become fundamental to the ability of the industry to operate effectively and competitively. Poon (1993) suggests that the whole system of information technologies is being rapidly diffused throughout the tourism industry and no player will escape information technologies impacts. The report below gives an insight into the importance of application of information technologies and
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SWA offered low fare by actually reducing the cost but in India, the airlines that offer low fares are in reality not low cost operations. Indian LCC provided low fare by enhance revenues by selling food and drinks at higher cost and selling services such as insurance, hotel reservations, and rental cars on its website. Indian LCC used to charge for priority boarding and seat allocation and some airlines may put some hidden costs during booking through credit card payment etc. In India, LCC
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tourism is all set to reengineer most of the processes supporting travel and tours as a whole. Organizational information systems and the Internet have resulted in new ways and methods of conducting business. Airlines, Travel Intermediaries and Hotel Industry as functional stakeholders in the tourism process are expected to gain in the process. There are certain challenges, reservations and hiccups
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potential………………………………………………………………………………... 7 * IT communication………………………………………………………….…………………... 7 * Yield Management System……………………………………………………………………... 7 * Computer Reservation System………………………………………………………………... 8 * Constraints……………………………………………………………………………………... 8 * Cost Management……………………………………………………………
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2000, Mary Smith, Delta Air Lines’ Regional Director of Reservations for Latin America and the Caribbean, glanced over her notes one more time. Delta had decided to consolidate all of its reservations offices in Latin America into a single Latin America Contact Center. Now it was up to her to recommend a country location for this $3–4 million investment. Gail Childs, her immediate supervisor and General Manager for International Reservations, would want her report soon in order to get the final
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SOUTHWEST AIRLINES CO. CASE STUDY 2013 1) Financial data from 2012-2008 | Revenues(b) | Net Income (b) | Load Factor | Trips flown | 2012 | $17.09 | $0.42 | 80.3% | 1,361,558 | 2011 | $15.66 | $0.18 | 80.9% | 1,317,977 | 2010 | $12.10 | $0.46 | 79.3% | 1,114,451 | 2009 | $10.35 | $ 0.099 | 76.0% | 1,125,111 | 2008 | $11.02 | $0.18 | 71.2% | 1,191,151 | 2) Blue Ocean Strategy Blue ocean strategy refers to the creation of a new, uncontested market space by
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International Institute of Project Management 1 of 4 http://www.iipmchennai.org/shop/db/docs/dloadables/studymat/qmpm/cas... Quantitative Methods for Project Management 4/27/2009 7:50 AM International Institute of Project Management 2 of 4 Username: bryongaskin In Time: 4/27/2009 7:41:08 AM GMT Home Course Main page Profile Manager Access Details Feedback Contact Us FAQ Logout http://www.iipmchennai.org/shop/db/docs/dloadables/studymat/qmpm/cas... Case
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Committee (ACC) was established to plan for the nations growth in aviation. * The ACC requested the Radio Technical Commission for Aeronautics (RTCA) to form a task force to predict future needs of the ATC system. RTCA formed SC-31 (1948). * SC-31 report recommended a common ATC system be developed to serve the needs of military and civilian pilots. * In the late 1950’s air traffic controllers were leaving the FAA because of long working hours and low pay. * Early 1960’s labor unrest
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Transaction Processing System (TPS) This is responsible for ticket reservation and tracking flow of all transaction. `Customer Relationship Management system (CRM) This helps firms manage teir relationship with their customers Executive Support System (ESS) Used by senior managers to address strategic issues and longterm planning. Human Resource function business process Failure in this business was evident in the failure to hire or predict enough airline's staffing needs to keep up
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which influence the airline market trend and leading the worst loss in financial. On 2 December 2001, it was purchased by former Time Warner executive Tony Fernandez’s company Tune Air Sdn Bhd and who has remarkable turnaround which making a profit in 2002. AirAsia is the first aviation industry in the region to adopt fully ticketless travel and unassigned seats by implement and maximize their IT field such as yield management system (YMS), computer reservation system (CRS) and enterprise
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