Business Enterprise Centre. APEX Airlines advanced purchase fare. BLIS Business Licence Information Service. ATE Australian Tourism Exchange. ATE is Australia’s largest international tourism trade show for inbound operators and overseas wholesalers; coordinated by Tourism Australia. Block booking Hotel rooms held without deposit for regular group travel. ATEC Australian Tourism Export Council, formerly known as ITOA. ATLAS Computer/reservation system used by some travel agents. ATO Australian
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WestJet Airlines – IT Governance & Corporate Strategy 1. Assessment of the IT situation at WestJet - Cheryl Smith focused on performance measures to carry out a study to compare companies within the transportation industry. The objective of the study was to compare WestJet’s IT cost, its resources and its budget to the overall industry standards. With the results, Cheryl was able to conclude that the IT department of the company was competent and worked according to the “WestJet IT Way”
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JET BLUE XBIX/219 Problems at JetBlue David Neeleman CEO was the founder and creator of JetBlue’s Airlines. His philosophy was to bring back humanity to the airline industry with a combination of innovation and technology. CEO Neeleman felt that customers were supposed to have the accessibility to high quality airline service at affordable prices. It has been said that his vision was Great in theory, but not very realistic. While for some time prices were able
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specifically consider the following issues, as identified by AFTA: • Travel agency reservations and bookings as compared to reservations and bookings conducted over the internet; • Use of the internet for information sourcing for travel decision making as opposed to advice from travel agents; • Variations in usage of the internet versus travel agents according to market segment and length of stay; • Direct selling by airlines; • Reasons for traveller use of the internet; and • Best practice competitive
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customer-oriented highly-advertised low-cost airline. The key ideas that really worked for easyJet in there as follows: Business Model: 1. The ideology is to have the airline stay in the air most of the time. EasyJet keeps their airplanes in air almost two times more than the industry average. Their 2 planes are doing the job of 3 planes of other carriers. As a result they reduced some of their fixed and overhead costs. 2. The purpose of the airline was to transit customers from one place to
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Question I 1. Types of information system used [4] In this study case, JetBlue uses the Transaction Processing system, which is a computerized system that performs and records the daily routine transactions necessary to conduct the business. 2. Business function of information system [8] JetBlue has the ability to provide a luxurious flying experience with leather seats, each equipped with personal TV screens, while at a budget price. Some airlines have to invest heavily in the quality of
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COMPANY Case JetBlue: Delighting Customers Through Happy Jetting In 2007, JetBlue was a thriving young airline with a strong reputation for outstanding service. In fact, the low-fare airline referred to itself as a customer service company that just happened to fly planes. But on Valentine’s Day 2007, JetBlue was hit by the perfect storm—literally—of events that led to an operational meltdown. One of the most severe storms of the decade covered JetBlue’s main hub at New York’s John F. Kennedy
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model (BPM) displays one or more business processes, such as an airline reservation, filling a product order, or updating a customer account. 3. Identify the main components of an information system and describe the system’s stakeholders. The main components of an information system are hardware, software, data/Information, processes/procedures, and people. Stakeholders are the people who have an interest in an information system. This includes the management group, the users (end users), and
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JetBlue: Delighting Customers through Happy Jetting In 2007, JetBlue was a thriving young airline with a strong reputation for outstanding service. In fact, the low-fare airline referred to itself as a customer service company that just happened to fly planes. But in Valentine's Day 2007, JetBlue was hit by the perfect storm-literally-of events that led to an operational meltdown. One of the most severe storms of the decade covered JetBlue's main hub at New York's John F. Kennedy International Airport
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MARKETING TERM PAPER FOR [pic] AIRLINES: A MODEL OF EXCELLENCE IN THE CIVIL AVIATION INDUSTRY Table of Contents 1.0 INTRODUCTION 3 1.1 Company Background 3 1.2 Research Topic 5 2.0 ENVIRONMENTAL ANALYSIS 6 2.1 Political, Economic, Social and Technological Analysis 6 2.2 Strengths, Weaknesses, Opportunities and Threats (SWOT) Analysis 7 2.3 Summary 9 3.0 SEGMENTATION, TARGET AND POSITIONING (STP) 10 4.0 PRODUCT, PRICE, PLACE AND PROMOTION (4Ps) 11
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