An INTERNSHIP REPORT On [pic][pic] [A Case Study on GANDARIA CORPORATE Branch, Dhaka] Supervised To Shah Ridwan Chowdhury Lecturer Department of Management Studies Jagannath University, Dhaka. Submitted By: Md.Emam Uddin Roll: 090202106, Reg:122905 Section: B, session:2009-10 Department of Management Studies Jagannath University, Dhaka. Jagannath University, Dhaka Date of Submission: 30-06-2013 Table of Content |Chapter |Title
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Introduction to the Field of Organizational Behavior People differ from each other in their needs and values. Group effort eases their task of achieving organizational goals effectively. Human relations can be defined as motivating people in organizations to work as a team. Although human relationships have existed from quite some time in the past, the study of human relations has developed only recently. Social sciences like sociology, psychology, anthropology, economics and political science have
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ORGANIZATIONAL BEHAVIOR Unit- 1. Definition, need and importance of organisational behaviour- nature and scope- frame work – organisational behaviour models. What Managers Do Manager: Individuals who achieve goals through other people. Managerial Activities • • • Make decisions Allocate resources Direct activities of others to attain goals Where Managers Work A consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common
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RESEARCH OBJECTIVE 10 1.5 RESEARCH QUESTION 10 1.6 DELIMITATION OF THE STUDY 10 2. LITERATURE REVIEW 11 2.1 EXPECTED QUALITY OF SERVICES 13 2.2 PRICE FAIRNESS 13 2.3 ANGER INCIDENT 14 2.4 EFFECTIVE ADVERTISMENT 14 2.5 CUSTOMER SATISFACTION 15 2.6 CUSTOMER LOYALTY 15 2.7 CUSTOMER DEFECTION 16 3. CONCEPTUAL FRAMEWORK (HYPOTHESIS) 17 4. HYPOTHESIS 17 5 METHODOLOGY 18 5.1 POPULATION/SAMPLE FRAME 18 5.2 UNIT OF ANALYSIS: 18 5.3 STUDY SETTING: 18 5.4 STUDY TYPE:
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To. June 28, 2011 The President, Dixon Company [LF] RE: “Same Old Stuff” Dear President, “The pay was good, and so were the benefits, but Dixon was not perceived as a great place to work.” All your 30 employees are equally skilled people who do not want their skills to be kept under the hood. Owing to which, your workers are still low in morale. Just the good pay and the benefits is
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“Organizations often have barriers that inhibit or prevent exemplary performance. They may be physical barriers or they may be systems or processes that discourage better performance. Behavior analysis therefore also views behavior as a function of the environment” (McSween and Pounds, ¶6). The important implication in this concept is that managers also need to consider ways to change the job in ways that make it easier or more convenient to perform better. The next giant leap in organizational performance
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acquire new customers (Anderson, 2004). Empirical data study from (Hallowell, 1996), illustrates that there is a direct relationship between customer satisfaction to customer loyalty, and customer loyalty to profitability. An estimate of the effects of increased customer satisfaction on profitability suggests that attainable increases in satisfaction could dramatically improve company profitability. In this age of internet, customers are empowered with different source of information over the various
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tries to examine five specific issues. First, it describes the culture at BMW. Second, it discusses the model of leadership illustrated at BMW and the related impact on the organization culture. Third, it analyzes why employees derive high job satisfaction at BMW, using specific job characteristic models. Fourth, it Discuss the attributes of organizational creativity that are fostered at BMW. Finally, it discusses how culture and work environment impact the performance results of BMW.] 1|Page
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Gap Analysis: Riordan Manufacturing University of Phoenix Human Capital Development MBA 530 Mar 18, 2007 Gap Analysis: Riordan Manufacturing This analysis looks at situations, challenging issues and opportunities facing Riordan Manufacturing, a global plastics maker headquartered in San Jose, California. Through this analysis, problems will be identified that Riordan Manufacturing would have to resolve in order to be successful. By resolving their problems and realizing their opportunities
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Customer Satisfaction Research Proposal CommunnaTell Wireless Company: Team B Tammy Cech, William Frudakis, Robbie Hollingsworth RES/320 August 30, 2010 Instructor: Dr. Michele Burpeau-Di Gregorio Customer Satisfaction Research Proposal: CommunnaTell Wireless Company CommunnaTell Wireless commits to delivering outstanding customer satisfaction. The company offers quality products and services on the nation’s largest and most reliable wireless voice and 3G network, and it delivers the
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