technology was rated the least valuable element in customer satisfaction. Answer: FALSE Page Ref: 8 AACSB: Use of information technology Chapter LO: 1 Difficulty: Easy Course LO: Describe the functions of customer relationship management (CRM) systems 3) A person's online behavior is an important source of business intelligence. Answer: TRUE Page Ref: 9 AACSB: Use of information technology Chapter LO: 1 Difficulty: Easy Course LO: Explain how information systems can be used
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Strategy & Technology a gallaugher.com chapter provided free to faculty & students for non-commercial use © Copyright 1997-2008, John M. Gallaugher, Ph.D. – for more info see: http://www.gallaugher.com/chapters.html Last modified: Sept. 13, 2008 Note: this is an earlier version of the chapter. All chapters updated after July 2009 are now hosted (and still free) at http://www.flatworldknowledge.com. For details see the ‘Courseware’ section of http://gallaugher.com INTRODUCTION Managers
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................. 9 A Case Story ................................................................................... 15 Benefits and ROI ............................................................................. 17 The Value of a Pre-Built Solution ................................................. 17 Business Value Adds Up ............................................................. 17 Maximizing Success – Next Steps ................................................... 19 Conclusion ...
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Knowledge Management using Enterprise Content Management System Knowledge Management is increasingly becoming an important area for every enterprise. Today the knowledge is in the form of content generated and used within an organization. Organizations face challenges in collating, tagging, identifying, storing, retrieval, reuse, archival and disposal of this content. Enterprise Content Management (ECM) aims at managing all of the unstructured information or content in an enterprise. ECM manages
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Porter’s three generic strategies • Value chain analysis Many of these concepts and strategies will be new to your students. Be sure to explain to your students that this chapter offers an introduction to these concepts and they will gain a solid understanding of the details of these concepts as they continue reading the text. SECTION 1.1 – BUSINESS DRIVEN MIS Competing in the Information Age The Challenge: Departmental Companies The Solution: Management Information Systems SECTION 1.2
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Long Range Planning 41 (2008) 378e394 http://www.elsevier.com/locate/lrp Innovation Games: A New Approach to the Competitive Challenge ´ Roger Miller, Xavier Olleros and Luis Molinie Innovation is often perceived as an unmanageable phenomenon. Bets are placed on new products with the hope that a few winners will compensate for the many losers. At best, sophisticated selection procedures impose a certain discipline and provide guidance for containing costly errors. The research that we have
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Running Head: BUSINESS INTELLIGENCE A REVIEW OF LITERATURE Business Intelligence: A Review of Literature Richard Clark Liberty University Abstract An explorative and descriptive review of literature on Business Intelligence (BI). It presents various definitions of the term “Business Intelligence” and determines that regardless the definition is a “means” to “end”, which sound business or organizational decision making, specifically in strategic planning and management. It also presents
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Application Servers for E-Business Table of Contents Application Servers for E-Business - 2 Preface - 4 Chapter 1 - Introduction - 5 Chapter 2 - A Survey of Web Technologies - 22 Chapter 3 - Java - 44 Chapter 4 - CORBA - 65 Chapter 5 - Application Servers - 82 Chapter 6 - Design Issues for Enterprise Deployment of Application Servers - 114 Chapter 7 - Tying It All Together - 137 References - 160 For More Information - 163 page 1 Application Servers for E-Business Application Servers
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SPECIAL ISSUE: BUSINESS INTELLIGENCE RESEARCH BUSINESS INTELLIGENCE AND ANALYTICS: FROM BIG DATA TO BIG IMPACT Hsinchun Chen Eller College of Management, University of Arizona, Tucson, AZ 85721 U.S.A. {hchen@eller.arizona.edu} Roger H. L. Chiang Carl H. Lindner College of Business, University of Cincinnati, Cincinnati, OH 45221-0211 U.S.A. {chianghl@ucmail.uc.edu} Veda C. Storey J. Mack Robinson College of Business, Georgia State University, Atlanta, GA 30302-4015 U.S.A. {vstorey@gsu.edu} Business
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the right quantities, to the right locations, and at the right time, in order to minimize system-wide costs while satisfying customer service level requirements. The objective of SCM is to achieve sustainable competitive advantage. Lean is a dynamic process of
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