interpersonal skills, infrastructure, and availability of drugs have the largest effect in improving patient satisfaction. In this study patient refer to inpatient. Keywords: Health care system, Quality of services, Inpatient satisfaction INTRODUCTION A critical challenge for health service providers in developing countries is to find ways to make them more client-oriented. Indifferent treatment of patients, unofficial payments to providers, lack of patient privacy, and inadequate provision of
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Summary Global Marketing A market-responsive approach Svend Hollensen Second Edition 2001 ISBN 0-273-64644-3 -1- PART 1 Chapter 1 THE DECISION WHETHER TO INTERNATIONALIZE Global marketing in the firm SME: small medium sized enterprises LSE: large scale enterprises Companies wit little international experience and a weak position in their home market have little reason to try to perform on global markets. Instead they should try to establish a stronger position on their
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Marketing Management, 14e (Kotler/Keller) Chapter 2 Developing Marketing Strategies and Plans 1) The task of any business is to ________. A) create customer needs B) differentiate in terms of cost of production C) deliver customer value at a profit D) reduce competition E) communicate similar value as provided by competitors Answer: C Page Ref: 33 Objective: 1 Difficulty: Easy 2) What is the traditional view of marketing? A) Firms should just focus on production because if the
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Halmstad University School of Business and Engineering Technical Project and Business Management Master of Science Degree Crucial Factors in Customer Relationship Management A Chinese Perspective of the Telecommunication Industry Dissertation in TPA, 15 ECTS Authors: Song Yan 880514-T168 Wei Bin 850809-T454 Supervisor: Joakim Tell Examiner: Bernd Hofmaier Acknowledgement Thank all persons who have contributed to our dissertation. Without you, we would not have reached the
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strategy’ must reinforce and focus on nurturing the competitiveness of each (business) unit. From this perspective, Nations can be visualized as diversified conglomerates and its sectors, industries and firms as its diverse business units, and then the role, relevance, importance and impact of “Government Policies” (Corporate Strategy), on the competitiveness of its sectors, industries and firms (business units) is clearly elaborated and India (as a conglomerate) and its Tourism Industry (one of its business
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a 6 2.1 Part b 7 Recommendations: 8 References 9 Section 1 1.1 Company Profile: Caltex is regarded as the leading transport fuel supplier and convenience retailer in the Australia and are the only integrated oil refining and marketing company that are listed on the Australian Securities Exchange. Caltex sources and refines over 75 million barrels of crude oil a year and supplies a third of Australia’s transport fuel (Caltex 2013). As a percentage of crude oil is sourced overseas
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in the form of consulting services. The conversion dynamic also applies to value realisation. An example is when a tangible value input, such as purchased market intelligence reports, is converted into a nonfinancial asset of increased levels of marketing competency. A decade of research and practice in intellectual capital has demonstrated that the impact of organisational (or purposeful network) interventions and actions must be understood in both tangible and intangible terms (Sveiby, 1997; Edvinsson
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the Managing Change module. Studying change management is important because factors such as the availability of credit, technological advances, increasing competitive pressures, changes in the boundaries of organizations, the development of new organizational forms, regulatory reforms and globalization are creating opportunities and threats that organizations need to manage if they are to survive and prosper. This module is designed to address a broad range of issues that will ensure the successful
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failure (Lee, 2009). It also seems that based on the case government started to create more firm regulation after the issue happen. 2.0 Senior Management Role and Obligation: high salary justified or unjustified? Senior management which includes board of director have important roles in an organization. Directors and senior management roles include overseeing risk, strategy, organization governance and managing stakeholders (Nicholson & Newton, 2010).Board of directors are either proactive or reactive
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Transformational And Transactional Leaders In Higher Education Lloyd Moman Basham Texas A&M University-Commerce Abstract This paper discusses the following issues: (1) the climate, environment, challenges, and issues in higher education; (2) an overview of leadership and its application to education; (3) transformational leadership as the current focus on concepts relating to organization leadership; (4) transactional leadership as being management by exception; and (5) a comparison of transactional
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