British Gas ISO 9001:2000 Background: As a FTSE 100 company Centrica’s vision is to “become a leading supplier of energy and home services related provider in our chosen markets, in order to maximise value to our share holders.” Centrica business units comprise of the following, amongst others: British Gas Centrica Energy British Gas Business Direct Energy This case study focuses upon British Gas which was formed into a private company in 1986 from a nationalised
Words: 910 - Pages: 4
1.0: The importance of laboratory quality Laboratory quality can be defined as accuracy, reliability and timeliness of reported test results. The laboratory results must be as accurate as possible, all aspects of the laboratory operations must be reliable, and reporting must be timely in order to be useful in a clinical or public health setting. When making measurements, there is always some level of inaccuracy. The challenge is to reduce the level of inaccuracy as much as possible, given the limitations
Words: 7501 - Pages: 31
Dr. Kaoru Ishikawa’s Biography 11/12/12 Dr. Kaoru Ishikawa’s Biography Dr. Kaoru Ishikawa was born on July 13, 1915 in Tokyo. He attended the University of Tokyo and graduated in 1939 with a doctorate of philosophy in chemical engineering. The University of Tokyo is considered the most prestigious university in Japan and ranks as the highest in Asia and 21st in the world in 2011 according to Academic Ranking of World Universities. Throughout this biography I will be discussing
Words: 737 - Pages: 3
Trident University International Module 2 Case Assignment Fall 2011 QMT 401 – Introduction to Total Quality Management Dr. Jill Johnson 29 Oct 2011 When it comes to automobile designing, manufacturing, marketing and purchasing the selections offered to the consumer can be absolutely confusing and frustrating because this is a major purchase and it needs to be the right one. I believe it is also safe to say that in these times of economic downturn a majority of new car buyers are looking
Words: 1288 - Pages: 6
Many failed projects today can be attributed to poor or total neglect of quality standards through lack of Quality control. Quality control, when implemented in a project, helps in yielding profit because the output is usually of great standard whereas when omitted, unavoidable losses are incurred. A project is said to be complete when the output not only conforms to pre-defined requirements but also to quality standards of the category it falls in. e.g. Standard for Quality Management Systems
Words: 1816 - Pages: 8
which he designed to be used in the analysis of the industrial process. ‘He believed that quality improvement must be companywide in order to be successful and sustainable.” He focused on statistical quality control techniques, continued customer service, and led the concept and use of quality Circles. Dr. Ishikawa’s fishbone diagram is one of the statistical quality control tools created by him that helps organize the knowledge of individuals or groups within an organization about the causes of
Words: 425 - Pages: 2
Memorandum To: Stan Smith COO From: Ashish Alexander Date: 01/21/2013 Subject: cost quality relationship Cc: All department managers ‘Quality’ is the resounding word we hear from our customers. In today’s global market quality has great importance. Quality in a sense is the driving force behind our customer loyalty, the desire for quality products among our customers is in high demand. They desire products made to specification and rigorously checked for quality. Our goal is to produce the
Words: 487 - Pages: 2
organisations especially in this part of the world (Nigeria) that have not really imbibed software quality assurance practices. From experience, I find that its because management has not really taken a serious look into the merits and demerits of internal software quality. What is internal software quality and what how does it differ from Just plain Software Quality? When it comes to software quality assurance, it is most commonly viewed in two aspects (There could be more). • External software quality. •
Words: 632 - Pages: 3
improvement within an organization. Strategic focus would basically tell what the companies mission and is and the services that are offered. The customer focus would identify whether there is cohesiveness among the patients as well as the staff ensuring both are satisfied with the results of their care and outcomes. Systems view “emphasis on analysis of the whole system providing a service or influencing an outcome,” (McLaughlin & Kaluzny, 2006). Evidence based analysis would be where data is
Words: 1215 - Pages: 5
EXECUTIVE SUMMARY To sustain its viability in a competitive market, the McDonald’s Corporation setsits overall goal of “making its customers happy.” To reach this broad goal, McDonald’smainly focuses on competitive bases of speed, cost, and nutrition. The corporation alsorecently created dramatic strategy changes to its stores internalprocesses by introducingthe Made for You System, and McDonald’s also created a Revitalization Plan whichencompasses all areas of the business to make its customers
Words: 334 - Pages: 2
