Trans European plastics: What is TEP? * Manufacturer of plastic household items * Europe’s largest * More than 500 different types of products * Orders are dispatched within 24 hours * 24 large injection moulding machines Problem with TEP: * Current high demand for many products leads to a backlog of work for planned stock replenishment Why is TEP unable to delivery within one week? * Increasing demand for many products * Enlarged range of products * Unflexible
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difference between service quality and product quality? If so, what are the implications of these differences for a manager of a service business, such as a restaurant or a retail store? - Service quality is more difficult to define than product quality. Although they share many attributes, services have more diverse quality attributes than products. According to the textbook author Thomas Foster (p.5), this often results from wide variation created by high customer involvement. Service settings are
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“August: Osage Country”- Suçlu Kim? Aile üyelerinin iletişimsizliği ortak işlenen bir suç olarak çıkıyor karşımıza. Hepsinin paylaşması gereken ama paylaş(a)madığı sıkıntıları var ve bunlar birbirleriyle sıcak ilişki kurmalarını engelliyor. Beverly kendisini mutsuz eden şeyleri -özellikle de eşinin kardeşiyle yaşamış olduğu ilişki- kimseyle paylaşmayan, çareyi alkolde, son olarak intiharda bulan bir aile babası. Violet, dominant bir kadın. Gücü ve yönetmeyi seviyor, etrafındaki herkesi silikleştiriyor-
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