THE TRAVEL AGENCY SERVICE INDUSTRY: INDUSTRY TRENDS AND PRACTICES Sue Bergin-Seers1 , Barry O’Mahony2 and Regina Quiazon3 Introduction The need for this scoping study was identified by the Australian Federation of Travel Agents (AFTA). A current overview of the industry, including the changing trends of travellers, was required by the organisation, with a specific request to source existing available data with regard to industry trends for travellers in seeking, booking and purchasing travel
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clear statement of the company’s activities: Flight Centre Limited is Australia's largest and leading travel agent. It provides cost-effective domestic and international airfares, resorts, accommodation, car rental, tours, destination information and visas and travel advice. It owns more than 2,500 stores in ten different countries with more than13, 500 employees. The company offers a full travel service for leisure and business travelers in Australia, New Zealand, the United States, Canada, the United
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glossary of general industry terms and tourism abbreviations. A ABS Australian Bureau of Statistics. Advertorial A paid advertisement in the print media that resembles a story or editorial comment. AFTA Australian Federation of Travel Agents. AITT Australian Institute of Travel and Tourism. Allotment A limited number of rooms or seats available to wholesalers to free sell. AVIC Accredited visitor information centre. Travel information centres located at a destination to assist visitors to the
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Mitsui Travel is an independent and privately owned full service travel agency, which specialized in assisting customers who are planning to travel to Japan (Mitsui Travel 2014). Located in Sydney since 1977; Mitsui offers variety of Japan-related pre-planned tour packages, ski packages, rail pass, and accommodation. However, the major aspect of Mitsui’s service lies on its flexibility and expertise in terms of building a personalized itinerary for individual and family who plan to travel to Japan
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Mitsui Travel is an independent and privately owned full service travel agency, which specialized in assisting customers who are planning to travel to Japan (Mitsui Travel 2014). Located in Sydney since 1977; Mitsui offers variety of Japan-related pre-planned tour packages, ski packages, rail pass, and accommodation. However, the major aspect of Mitsui’s service lies on its flexibility and expertise in terms of building a personalized itinerary for individual and family who plan to travel to Japan
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tramways, ferries, 2 major national airlines and variety of regional airlines. Metropolitan areas are divided into zones and your ticket type and price depends on that zone you're progressing to travel in and for the way long. Tickets can be bought at train stations, on buses and trams and at news agencies. Tourist students could drive in Australia on a legitimate overseas drivers license however if the document isn't within the English language the visitant should carry a translation with the permit
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activity and analyses the travel and leisure industry. It also provides an insight into FLT’s corporate strategy and more importantly it discusses the impact of these external and internal factors on FLT’s profitability in the future. * Accounting Analysis - Includes an analysis of the key accounting policies of FLT and explains these policies are critical to FLT’s success. It also compares the policies applied by Flight Centre with its main competitor Jetset travel. * Financial Analysis
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1. Travel agency customers have varied needs and wants, and come from different walks of life. Accordingly, in order to compete effectively in this sector, agencies must concentrate their marketing efforts on those customers that are mostly likely to purchase from them including by: a) Identifying and profiling consumers who differ in their needs and preferences, and aggregating those consumers with similar needs (market segmentation); b) Choosing which market segments to enter (market targeting);
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measures in the travel and travel related services market in Australia including the role of the Travel Compensation Fund Submission by Australian Federation of Travel Agents April 2010 Contact Mr Jayson Westbury Chief Executive Officer, AFTA 309 Pitt Street Sydney NSW 2000 T: 02 9287 9900 E: afta@afta.com.au Without a travel agent, you are on your own AFTA submission to Ministerial Council on Consumer Affairs Review of consumer protection measures in the travel and travel-related services
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largest privately owned online travel companies in Australia, focusing on the higher margin travel market. It’s based in Perth, but operates 4 luxury booking websites nationwide: Hotel Land, Cruise Land, Flight Land and Holiday Land. Currently utilises local call centre and travel agent referals for ~ 50% sales, but looking to focus on online-only bookings in the future. 2. OBJECTIVES The overall objective of this project is ‘to conduct a viability of a fifth travel website: ‘Student Land’ –
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