policies, processes, and strategies implemented by an organization to unify its customer interactions and provide a means to track customer information. It involves the use of technology in attracting new and profitable customers, while forming tighter bonds with existing ones. CRM includes many aspects which relate directly to one another: * Front office operations — Direct interaction with customers, e.g. face to face meetings, phone calls, e-mail, online services etc. * Back office operations
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administrative tasks by having multiple versions of documents at multiple locations as well has other locations not being able to get forms without emailing them and faxing them. The implementation of Microsoft Sharepoint and Office 365 you will see how they can change the processes and eliminate the challenges the company has with the administrative task and multiple versions of documents. BUSINESS IMPROVEMENT PROPOSAL
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requests about products and services; * Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; * Research required information using available resources; * Follow standard processes
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Contents Page 1. Introduction 2 2. Lean Principals 3 3. Applying Lean in other Areas of my Life 6 4. Conclusion 7 5. References 7 1. Introduction Lean Management Defined: Lean management is a set of principles and business processes which are aimed at identifying and eliminating wasteful expenditure of resources through continuous improvement, thereby increasing value as defined by the ultimate customer. The aim of this paper is choose 3 Lean principles and then illustrate
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advance in medicine and health care. Physician’s Office Upon walking into the doctor’s office a patient would see a massive bookcase that is holding all of the patient’s health care information records. The receptionist at the front desk would be answering the phone, book appointments using a planner that’s hand written, pull the patients charts from the bookcase all while checking the patient in to see the physician. Now at the same physician’s office, the way it looks and the way it operates is
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CU744 Evaluate and Improve Own Performance in a Business Environment 1. Understand how to evaluate and improve own performance 1.1 Explain the purpose and benefits of continuously improving own performance in a business environment There are many ways in which continuously improving your own performance within a business environment can be beneficial for both yourself, on a personal note, and also for the business that you are working for. On a personal level, there are reasons such as a possible
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project key financial measures. ERP "acts as a planning backbone for a company's core business processes. ➢ A typical ERP system manages functions and activities as different as the bills of materials, order entry, purchasing, accounts payable, human resources, and inventory control, to name just a few of the 60 modules available. ➢ As needed, ERP is also able to share the data from these processes with other corporate software systems." Another important benefit of ERP systems was that they
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itself. We will take a look at the journey the program has taken since its early days and venture to look into the future a little. Tina Huesing, Motorola, October 2008 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2005 80 Years of Reinvention 1928 1936 1943 1955 1969 1973 Company founded First portable FM two-way radio for U.S. army First words from
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5786web.qxd_kp 7/29/04 01:12 PM Page 1 C A S E S T U DY NEXT-DAY AIR SERVICE This is the beginning of a cumulative case study about a fictitious firm we call Next-Day Air Service (NDAS). The case study begins here in Chapter 1 and continues throughout the rest of the book. It requires you to complete tasks that are related to topics covered in each corresponding chapter of the text. The end of each chapter contains the case narrative, related figures, and a set of questions and problems
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SUMMARY There is widespread recognition that the typical corporate cost-cutting initiatives will not suffice in the current business environment. To navigate the global downturn and even prosper in the process, corporate leaders must take a step back and consider how best to implement long-lasting and effective initiatives aimed at fundamentally improving the way their companies operate. Booz & Company’s approach focuses on three strategic questions: What do we do? How do we do it, and where? How
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