The Paper-Free Process Revolution Handbook Automating your manual (and paper-centric) processes will revolutionize your business—making it faster, flexible, and more responsive Edited and written by Betsy Fanning and Bryant Duhon Introduction Let’s get this straight from the beginning; using less paper isn’t just about “going green” or saving the rain forest. Using less paper in your business processes will revolutionize your business—making it faster, flexible, and more responsive to the
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the frontline could add $156 million in annual revenues. As important, a successful redesign of existing operating processes will allow the bank to substantially improve turnaround times for customers and free up time consuming tasks carried out by frontline staff. We therefore view operations transformation not simply as gaining efficiencies in back office processes, but as a strategic catalyst to lower cost, reduce frontline work, improve customer service, and increase the bank’s capabilities
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Purpose The purpose of this analysis is to analyze and determine if outsourcing our business processes would be the best business decision that we can make for Smith’s Information Services. There will be many aspects of outsourcing our business processes to consider, which will be contained within this document. This document will also serve to thoroughly provide outsourcing options, all at differing price points and feature levels. We will analyze each of these outsourcing options and provide
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Industrial Management & Data Systems Emerald Article: Adopting customer relationship management technology Yurong Xu, David C. Yen, Binshan Lin, David C. Chou Article information: To cite this document: Yurong Xu, David C. Yen, Binshan Lin, David C. Chou, (2002),"Adopting customer relationship management technology", Industrial Management & Data Systems, Vol. 102 Iss: 8 pp. 442 - 452 Permanent link to this document: http://dx.doi.org/10.1108/02635570210445871 Downloaded on: 24-11-2012 References:
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sunlight to enter the atmosphere freely. When sunlight strikes the Earth’s surface, some of it is reflected back towards space as infrared radiation (heat). Greenhouse gases absorb this infrared radiation and trap the heat in the atmosphere. Over time, the amount of energy sent from the sun to the Earth’s surface should be about the same as the amount of energy radiated back into space, leaving the temperature of the Earth’s surface roughly constant (EIA, 2002)." The purpose of
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E-Thematic IST–2001-37056 Thematic Network on e-Fulfilment THEMATIC Final Report Report Version: 1 Preparation Date: March 2006 Contract Start Date: 22 July 2002 Duration: 44 months Project Coordinator: Buck Consultants International Partner: ERTICO Members: Allagraf, ECG, ILIM, Neckermann, BTC, S&H, Shipserv, Thomas Miller Project funded under the “Information Society Technologies” Programme (19982002) of the European Union e-Thematic Final Report, March
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contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain. BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center
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applications would run throughout the enterprise but would be managed independently by individual offices or to switch to a single firm approach and boldly shoot for a centralized implementation of its most critical systems with all its offices interconnected on the same instance of a software platform. Case Context: Accenture has annual revenue of $11 billion, 75000 employees and more than 50 offices available around the world. Furthermore it had the right to use Andersen’s technology for one year
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Process Outsourcing is the delegation of one or more of the business processes to an external provider, which in turn owns, manages and controls the selected processes based on some specific standards. It was started in India in early 1980’s by the British Airways who set-up their captive unit in Delhi. BPO in India starts with low-end data entry processes, but now it moves up the value chain and deals in core business processes also. Both voice and non-voice BPO Industry exists in India. Various
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best for their business, they need to identify their existing processes and analyse in depth the existing flaws and their business requirements. This is supported by Travis (1999) who indicated that companies which put on greater efforts in ERP selection will achieve greater success. 2. EXECUTIVE SUMMARY According to Lee, Moon, and Lee (2006), ERP systems can be used as an integration with existing business systems and processes to assist an organization maintaining its competitive advantage
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