Table of Contents Introduction 2 Theoretical background 3 Service quality 3 Service Quality Evaluation Models 4 1. SERVQUAL Model 4 Description of the company 5 Starbucks 5 Importance of Marketing Research for Service Quality 5 Research objectives 5 Methodology 6 Questionnaire 6 Questionnaire description 6 Interview 8 Appendices 9 Appendix 1 (Questionnaire) 9 Appendix 2 10 (Interview map) 10 References 11 Introduction Recently the new trend that is developing
Words: 1797 - Pages: 8
ACKNOWLEGEMENT Preparing a term paper is not very easy. We faced many problems when we started the work on the report but we are greatly thankful to Almighty Allah for enabling us to get successfully through our responsibilities. Very warm and special thanks to our respected course instructor Kashfia Ahmed for assigning this task to us. We would like to give thanks especially to our friends and group members, for their enthusiastic encouragements and helps during the preparation of this term
Words: 4027 - Pages: 17
foods......................................................................................... 09 iii. Supermarkets ..................................................................................... 09 iv. Fast food industry .............................................................................. 09 v. Role of advertising .............................................................................. 10 5. DIET-RELATED HEALTH AND NUTRITION
Words: 6445 - Pages: 26
1.1 Introduction: We study organizational behavior, so it is very important in an organization. We choose a company which name is Popular Pharmaceuticals Ltd. Popular develops several modern GMP standard production lines and are capable of producing a number of preparations separately in its different plants. Our capabilities and expertise in manufacturing finished formulations are exemplified by its wide range of dosage forms and packages. 1.2 Method : Popular Pharmaceuticals Ltd They follows
Words: 12540 - Pages: 51
MISSION STATEMENT Establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow.(Starbucks Mission, 2008) Another strength that contributes to Starbucks success is their dedication in providing a good work environment for their employees. Starbucks provides their employees with a great work environment and they treat them with the up most respect. More importantly, Starbucks provide 24 hour training for all
Words: 1923 - Pages: 8
Public Disclosure Authorized ... ........ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~.- ..........~~ ~ ~ ~ ~ ~ ~~~~~~~~~~~~~~~~~~ ~ .... ~ ~ . :~ .......... ..... :. s~: ... - Public Disclosure Authorized a ........ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~. ................. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ .... - ........ ........... _ - Public Disclosure Authorized .... .... ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~.... -,// ... ..... ......
Words: 17738 - Pages: 71
Industry Analysis Report FMCG March 11 2014 Submitted By: Ankur Nag – P301412CMG388 Ansuman Singh – P301412CMG340 Ashish Khandelwal – P301412CMG349 Habib Khan – P301412CMG365 Lalatendu Pattnaik – P301412CMG377 Industry Analysis Report FMCG 2014 Contents 1. INDUSTRY PROFILE ........................................................................................................................................... 4 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 2. Sector Overview ....................
Words: 7270 - Pages: 30
Term Paper Topic- Value Chain Organization – PRAN Product – PRAN Choco Choco Submitted to Shawkat Kamal Assistant Professor BRAC BUSINESS SCHOOL, BRAC University. Submitted By Anesat Jahan MD. Shahidul Islam Sumaiya Hossain Khawza Moinuddin Zannat Tahera Lamia Shafiqul Islam Sutirtha Letter of Transmittal July 26, 2011 Shawkat Kamal Assistant Professor BRAC BUSINESS SCHOOL, BRAC University. Subject: Submission of Project Report Dear Sir, With
Words: 4725 - Pages: 19
Responsibility for the Financial Statements Management is responsible for the preparation and fair presentation of these consolidated and separate financial statements in accordance with Bangladesh Financial Reporting Standards (BFRS), Bank Companies Act 1991, the rules and regulations issued by the Bangladesh Bank, the Companies Act 1994, the Securities and Exchanges Rules 1987 and other applicable laws and regulations. This responsibility includes: designing, implementing and maintaining internal
Words: 22224 - Pages: 89
Sector overview Tea Michael Groosman Oct 2011 Table of Content Acronyms and Abbreviations ........................................................................................................................... 2 Introduction ..................................................................................................................................................... 1 Supply Chain ............................................................................................
Words: 6891 - Pages: 28
