Effects of Quality Management on Domestic and Global Competition Yudyth Vera MGT/449 January 23, 2012 Dr. George DeMetropolis Effects of Quality Management on Domestic and Global Competition Quality management is an essential factor in any commercial industry, regardless of the targeted customer segment. The effects of proper management and the measurement tools used are evident in successful airlines servicing both U.S. and international passengers. For U.S. domestic carrier, Southwest Airlines
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Bus 599 Assignment 1 Dr. Elile Awa CRAFTING AND EXECUTING STRATEGY Submitted by: John-Miguel Onkony Winter Quarter 2011 Strayer University
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JetBlue airways were founded as a low-cost airline in 1998. Contrary to the common low-cost airline model, JetBlue was determined to provide both low prices and conveniences often found only in first class such as leather seats, ample leg room, and a TV for every seat. JetBlue is not the cheapest airline operating in the US, but a combination of low prices and quality service makes JetBlue the best value in modern commercial airlines. JetBlue offers a no-nonsense ticket. There aren't fourteen types
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JetBlue Organizational Structure MGT/521 September 19, 2013 Jet's Blue's Organizational Structure The team analyzed Jet Blue’s organizational structure and has determined that the current structure is not effective. All of the airline’s direction comes from the upper management that oversees the lower level units. Jet Blue’s structure reflects a hierarchy structure. The structure should reflect a relationship between the CFO, COO, CCO, CIO, as well as other lower level structures
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Case Analysis – Southwest Airlines Corporation Jerry Pierce California Southern University Case Analysis – Southwest Airlines Corporation Introduction Southwest Airlines is America’s largest low-fare carrier, serving the most domestic customers than any other airline due to their unique combination of low fares, friendly customer service, record of safety, lack of fees, and “an extraordinary corporate Culture that extends into the communities (they) serve.” (Southwest, 2013) Incorporated
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The evolution of the commercial airline industry started in 1978 when President Carter signed the Airline Deregulation Act. Before deregulation, airlines were under the strict rules of the Civil Aeronautics Board that governed all aspects of the airline industry. This included the regulations of fares, rates of return, routes, and mergers. Plus, there was no price competition and a very limited number of carriers. After October 1978, fares fell dramatically and new companies began to enter the market
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Checkpoint: Meltdown at Jet Blue March 8, 2012 Amir Herschberg This checkpoint will describe the meltdown at Jet Blue, my thoughts on the issues and what I would have done differently. Until Valentine’s Day of 2007 Jet Blue was a success story, but with the occurrence of that storm it showed Jet Blues true colors and unveiled their horrible and outdated IT systems. What happened was simply this Jet Blue managers kept their planes full of customers
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| 2012 | | Southwest Airlines Megan Wilson | [The Future of Southwest airlines] | Good Evening board members and staff, I am Megan Wilson, the Chief Executive Officer (CEO) of your company, Southwest Airlines. We have gathered here this evening to take a look at the current position of our company, how we are measuring up to our competition, and what I am proposing we do to continue our success within our future. First I will start off with the mission of our airlines, as many of you
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JetBlue Airways Wei Jie JetBlue Airways is an airplane company providing high service with low fares. The company’s goal is to establish itself as a leading low-fare, low-cost passenger airline by offering its customers high-quality customer service and a differentiated product. 1. Customer: underserved markets and large metropolitan areas that have high average fares with a diversified geographic flight schedules that include both short and long-haul
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