criteria approach based on balanced scorecard E. Grigoroudis n, E. Orfanoudaki, C. Zopounidis Technical University of Crete, Department of Production Engineering and Management University Campus, Kounoupidiana, 73100 Chania, Greece a r t i c l e i n f o Article history: Received 5 July 2010 Accepted 11 April 2011 Processed by Triantaphyllou Available online 20 April 2011 Keywords: Health service Multicriteria analysis Case study Performance measurement Balanced scorecard Business strategy a
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Management Tool - Balanced Scorecard The idea of using Balance Scorecard like a tool for management effective development, firstly was introduced by Robert Kaplan and David Norton. They called their operation Balance Scorecard, for stressing balance of this system, which should be measured by system called Scorecard. The meaning of this concept – embodies managers’ view in reality and link strategy with operative activity, and cost factors. Main purpose of BSC – this system connected
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bagi perusahaan dan pemegang saham pada akhirnya sesuai dengan target masing-masing yang telah ditetapkan. Pengukuran kinerja unit kerja Bank Mandiri dan manajernya menggunakan alat yaitu Balanced Scorecard (BSC). Implementasi penilaian berbasiskan BSC telah berlangsung sejak tahun 2004. Dengan penerapan BSC, tidak hanya kinerja keuangan saja yang dinilai tetapi juga elemen lain seperti perspektif pelanggan, proses bisnis internal serta pembelajaran dan pertumbuhan. Mekanisme pembobotan dan rincian
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www.lrpjournal.com Implementing the Balanced Scorecard in Greece: a Software 5 Firm’s Experience Alexandros Papalexandris, George Ioannou à and Gregory P. Prastacos The Balanced Scorecard (BSC) is a relatively new approach to strategic management and performance measurement and control, which has generated substantial interest in the academic and industrial communities. This paper presents the experience from the implementation of a specific BSC model at a large software development company
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Duke University's Children's Hospital (DCH) is a pediatric hospital that is located on Duke University Hospital’s fifth floor. DCH is a 134-bed facility with 800 employees who care for patients in neonatal ICU, pediatric ICU, pediatric emergency room, intermediate care unit, bone-marrow transplant unit, subspecialty clinic, and outreach clinic (Meliones, 2000). The annual operating loss of DCH grew from a high $4 million in 1992 to a staggering $11 million in 1996, forcing hospital administrators
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QUẢN LÝ CHIẾN LƯỢC SỬ DỤNG BALANCED SCORECARD Trong nền kinh tế cạnh tranh khốc liệt và xu thế hội nhập hiện nay, các tổ chức phải đối mặt với rất nhiều rào cản trong việc phát triển các hệ thống đo lường hiệu quả hoạt động. Điều mà doanh nghiệp cần hiện nay là một hệ thống mà có thể cân bằng tính chính xác của các chỉ số tài chính đã có trong quá khứ và định hướng về hiệu quả trong tương lai. Đồng thời, hệ thống này cũng sẽ hỗ trợ tổ chức trong việc áp dụng các chiến lược khác nhau. Thẻ cân
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A BALANCED SCORECARD APPROACH TO PROJECT MANAGEMENT LEADERSHIP JAMES NORRIE, director, School of Information Technology Management, Ryerson University, Toronto, Canada; and Doctor of Project Management candidate, RMIT University, Melbourne Australia. DEREK H. T. WALKER, professor of Project Management and program director for Doctor of Project Management, RMIT University, Melbourne, Australia. ABSTRACT In this paper, we discuss ways that project managers can use measurement (using a tool such
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Balanced Scorecard The BSC is a planning & management system which can be widely applied to organizations and companies regardless of size or type of business. The technique, extensively used in business and industry, government, and non-profit organizations worldwide, provides a method of aligning business activities to the vision & strategy of the organization, integrating internal & external communications, & keeping a watch on organization performance against strategic goals. It was developed
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balance scorecard as an important part of the performance system in recent years. DHL China, the subsidiary company of DHL, was established in 1986 in China. It developed its own performance system to fit the specific environment of China, and accepted the balanced scorecard system as well. The performance management system of DHL China is analysed in this assignment, mainly from the above phase: whether the system well achieved the goal of performance management system; evaluate the balanced scorecard
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BALANCE SCORECARD INTRODUCTION: A Conceptual Framework for Managing Lodging Brands: A Balanced-Scorecard Approach Abstract: The issue of brand management remains a formidable challenge for lodging organizations and lodging brand managers. This challenge is partly due to the fact that effective brand management requires an all-inclusive and comprehensive organizational approach. This paper proposes a framework that uses the balance scorecard (BSC) as the basis for brand management. The framework
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