Management Emerald Article: Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction Amjad A. Abu-ELSamen, Mamoun N. Akroush, Fayez M. Al-Khawaldeh, Motteh S. Al-Shibly Article information: To cite this document: Amjad A. Abu-ELSamen, Mamoun N. Akroush, Fayez M. Al-Khawaldeh, Motteh S. Al-Shibly, (2011),"Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction", International
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Research and Evaluation Hunter Sparrow RES/341 January 9, 2012 Alan Unsworth Introduction Businesses are constantly going through phases of change because of internal factors or external influences. Business needs to adapt or overcome the phases of changes to prevent possible failure. Business research is a vital tool companies use for ‘‘finding solutions to a problem after a thorough study and analysis of the situational factors’’. Once employees go through the research phase the company
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According to the U.S. Small Business Administration, there were 27.2 million small businesses in the United States in 2007. Small business can be defined in different ways. The U.S. Government agency that helps people start businesses is the Small Business Administration or SBA. It categorizes a business in the United States as small if it has fewer than 500 employees. The international community uses the term small and medium enterprise or SME, instead of small business. Among SMEs, small enterprises
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COLLEGE OF BUSINESS MANAGEMENT AND ACCOUNTING KAMPUS SULTAN HAJI AHMAD SHAH RESEARCH PROPOSAL THE IMPORTANCE OF SOFT SKILLS FOR POSTGRADUATES UPON ENTERING THE WORK FIELD RESEARCH METHOD QNTB 313 Prepared by: ASHLEY LOW PIT YEAN (MT 089693) SECTION: 2 BM Prepared for: NORA YUSMA BT MOHAMED YUSOF TABLE OF CONTENT 1. CHAPTER 1: INTRODUCTION Page 2.1. Background of the Study 3 2.2. Problem Statement 4 2.3. Research Objectives
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Unit 2: Business Resources Unit code: D/502/5409 Credit Value 10 Assignment Brief 2014/15 Edexcel BTEC Extended Diploma in Business and Management Level 3 Learner Name: Assessor Name: J. Atkins & C.Asmah Internally Verified by: Date: ------------------------------------------------- Date assignment issued: w/c 26 January 2015 ------------------------------------------------- Task submission closed: w/c 17 April 2015 IMPORTANT
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would improve and develop the learner’s literacy skills. Methods of analysis includes examining the needs from relevant stakeholders and the outcomes from a community of inquiry. Results of the research and feedback demonstrated that although students may possess English GCSE qualifications the business community and bodies such as OFSTED highlight that the level of literacy amongst today’s school leavers was not adequate in terms of the functional skill. The report highlights the importance of increasing
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Business Research Ethics University of Phoenix RES/351, Sean Kenney By. Claudia Nerio August 31, 2015 The article Why Millennials Will Improve Your Company explores the differences between millennials and other groups in the workforce. Millennials expect autonomy, insist their work have purpose, and think business needs a reset toward more concern for helping society. The article explains how this younger generation is pointing in a direction that may be good for business and for the public sphere
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resources for enhancing profitability and growth of business. The need of minimizing to vulnerability of depending on single market is also crucial and required business expansion in different regions. It is therefore necessary for the management of the bank to strategically utilize its limited resources so that the growth of the bank can be maintained in the competitive environment. The role of management practices is crucial in ensuring the business growth but necessary to be aligned with the rapidly
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analyze was “Teaching Business Communication: Past Present and Future”, by Bertha Du-Babcock. This article talks about the art of teaching business communications in the past, present and in the future. The author talks about taking the fundamentals from the past and modifying them accordingly to use them in the present. There are many areas where these practices are more specifically designed toward native English speaking students, and to be used in the American business community. This offered
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AARJMD VOLUME 1 ISSUE 11 (JULY 2013) A Peer Reviewed International Journal of Asian Academic Research Associates AARJMD ASIAN ACADEMIC RESEARCH JOURNAL OF MULTIDISCIPLINARY GRADUATE’S EMPLOYABILITY: A TRACER STUDY FOR BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT DR. MARK IRVIN C. CELIS*; MR. BILLY FESTIJO**; ENGR. ARISTEO CUETO*** *Lyceum of the Philippines University, Batangas City, 4200 Philippines **Lyceum of the Philippines University, Batangas City, 4200 Philippines ***Lyceum
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