Chapter 1 The Patient Interview Sneha Baxi Srivastava, PharmD, BCACP Learning Objectives • Explain the basic communication skills needed when performing a patient interview. • Describe the components of the patient interview. • Conduct a thorough medication history. • Compare and contrast the different patient interview approaches in various clinical settings. • Adapt the interview technique based on the needs of the patient. Key Terms • Active Listening • Rapport •
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indispensable contributions towards the realisation of this work. I received much technical support from my supervisor Prof Ebben Van Zyl and cosupervisors Dr Petrus Nel and Dr Estelle Boshoff. I appreciate all the efforts they made in seeing that this study is diligently done. I remain particularly indebted to them. Special gratitude goes to my entire family especially my parents Mr & Mrs Nde for the moral and financial support they gave me my sister, Adeline; my brothers Davidson and Jeff and my friends
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S w STARBUCKS Ariff Kachra prepared this case under the supervision of Professor Mary Crossan solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Ivey Management Services prohibits any form of reproduction, storage or transmittal without its written permission. Reproduction of
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18–20) After examining customerdriven marketing strategy, we now take a deeper look at the marketing mix: the tactical tools that marketers use to implement their strategies and deliver superior customer value. In this and the next chapter, we’ll study how companies develop and manage products and brands. Then, in the chapters that follow, we’ll look at pricing, distribution, and marketing communication tools. The product is usually the first and most basic marketing consideration. We start with
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The Business of Brands COLLEC TIVE INTELLIGENCE FOR MARKE TING TODAY THE BUSINESS OF BRANDS Contents ∆ Foreword ................................................................................................................................................................................................... iii ∆ Acknowledgements ................................................................................................................................................................
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Statistics and Computing Series Editors: J. Chambers D. Hand W. H¨ rdle a Statistics and Computing Brusco/Stahl: Branch and Bound Applications in Combinatorial Data Analysis Chambers: Software for Data Analysis: Programming with R Dalgaard: Introductory Statistics with R, 2nd ed. Gentle: Elements of Computational Statistics Gentle: Numerical Linear Algebra for Applications in Statistics Gentle: Random Number Generation and Monte Carlo Methods, 2nd ed. H¨ rdle/Klinke/Turlach: XploRe: An Interactive
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TENNIS RECOVERY A Comprehensive Review of the Research Editors: Mark S. Kovacs, PhD Todd S. Ellenbecker, DPT W. Ben Kibler, MD A United States Tennis Association Sport Science Committee Project Tennis Recovery: A Comprehensive Review of the Research Copyright © 2010 United States Tennis Association Inc. ISBN 978-0-692-00528-6 Editors: Mark S. Kovacs, Todd S. Ellenbecker, W. Ben Kibler TENNIS RECOVERY A Comprehensive Review of the Research A United States Tennis Association Sport
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PEOPLE Our People make Southwest Airlines one of the world’s most admired companies. As our greatest asset, our People create a FUN travel experience; respond with compassion when travel plans change; generate innovative ideas that enhance the Customer Experience; and donate their time and LUV to those who need it. At Southwest Airlines, we’re a Family dedicated to our Employees, our Customers, and the communities we serve. Our unique corporate Culture, commitment to giving back, and putting
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and understand safe driving practices. Study this manual to prepare for the knowledge test, obtain a Virginia driver’s license and become a safe driver. The information contained in this manual should be used as a general guide to the motor vehicle laws but not as a substitute for the Code of Virginia, which contains the laws that govern Virginia drivers and vehicles. If you are learning to drive, this manual will give you information you need to study for the knowledge exam. If you already have
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A kid with Hepatitis A can return to school 1 week within the onset of jaundice. 2. After a patient has dialysis they may have a slight fever...this is normal due to the fact that the dialysis solution is warmed by the machine. 3. Hyperkalemia presents on an EKG as tall peaked T-waves 4. The antidote for Mag Sulfate toxicity is ---Calcium Gluconate 5. Impetigo is a CONTAGEOUS skin disorder and the person needs to wash ALL linens and dishes seperate from the family. They also need to wash
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