Call Centre Case Solution

Page 4 of 50 - About 500 Essays
  • Free Essay

    Salesforce.Com

    company specializing in software as a service (SaaS). In June 2004, the company went public on the New York Stock Exchange under the stock symbol CRM, raising US$110 million. Company Specializes in cloud based CRM and offers SaaS and PaaS solutions. Growth of Cloud Based Services A series of macro-trends is fundamentally changing the way businesses must operate. Globalization is changing the competitive landscape, and mobility is changing the way workers do their jobs. An explosion of

    Words: 4433 - Pages: 18

  • Premium Essay

    Business Communication

    Examination Paper : Semester II IIBM Institute of Business Management IIBM Institute of Business Management Examination Paper MM.100 Business Communication Section A: Objective Type (30 marks) • This section consists of multiple choices and Short Notes type questions. • Answer all the questions. • Part one questions carry 1 mark each & Part Two questions carry 4 marks each. Part one: Multiple choices: 1. __________is an essential function of Business Organizations: a. Information b. Communication

    Words: 2316 - Pages: 10

  • Premium Essay

    Assesment

    products. Reefside Company still leads the way for exclusive selling of watches and electronics of repute in the Maldives . We have further gained the trust of our customers by establishing the first full-fledged Watch Service Centre and reputed Electronics Service Centre for quality after sales service in the Maldives. Our Mission is to offer value to our customers by improving the quality of life at affordable prices. Reefside Co Pvt. Ltd. focuses on customer service with its philosophy that

    Words: 2806 - Pages: 12

  • Premium Essay

    Dessertation Uk

    www.MA-Dissertations.com Dissertation Writing Service TABLE OF CONTENTS Abstract ........................................................................................................................................... 3 Acknowledgement .......................................................................................................................... 4 Plagiarism Statement ............................................................................................................

    Words: 15850 - Pages: 64

  • Premium Essay

    Project on Logistics Management

    INDIAN INSTITUTE OF BUSINESS MANAGEMENT A Project report on Implementation for Supply Chain Management & Improvement on Pro-connect Supply Chain Limited SUBMITTED BY KULAMANI ROUT REGNO- 521148659 A PROJECT REPORT SUBMITTED FOR PATRTIAL FULFILLMENT OF AWARD OF DEGREE OF MBA TO SIKKIM MANIPAL UNIVERSITY [pic] INDIAN INSTITUTE

    Words: 12029 - Pages: 49

  • Premium Essay

    Meru Cabs Kind of Analysis

    d of AQT- II: Final Case Write-up Relying on MERUServing Customers Anywhere, Anytime Group E Abhijeet Mishra Apoorv Vaidya Indrajit Bage 2011PGP001 2011PGP004 2011PGP016 N Krishna Chaitanya 2011PGP021 Rushika Sabnis Soumya Iyer 12/6/2011 2011PGP038 2011PGP045 2011PGP051 Urvashi Roongta Relying on MERU- Serving Customers Anywhere, Anytime On a cool Tuesday morning of November 13, 2011, the atmosphere inside the “Meru Cabs” office in Vishakhapatnam was the one of panic. Mr

    Words: 2519 - Pages: 11

  • Premium Essay

    Iibm Bcom

    Examination Paper of Business Communication IIBM Institute of Business Management Examination Paper MM.100 Subject Code-B-109 Business Communication Section A: Objective Type & Short Questions (30 marks)  This section consists of multiple choices and Short Notes type questions.  Answer

    Words: 2865 - Pages: 12

  • Free Essay

    Solving Team Challenges at Docsystems Billing, Inc.

    Solving Team Challenges at DocSystems Billing, Inc. The case study is based on an insurance billing company called DocSystems Billing, Inc. It is a call centre that has an onsite and an outsourced center. The onsite call centre has forty employees, 10 Senior Insurance Consultants (SIC) and 30 Medical Insurance Specialists (MIS) divided into two teams. The outsourced company has 100 employees called Billing Specialists who perform the initial billing work and data entries. The issue is mainly

    Words: 846 - Pages: 4

  • Premium Essay

    Lean

    MSRSAS - Postgraduate Engineering and Management Programme - PEMP Module Code Module Name Course Department EMM515 Lean Operations and Management of Lean Organizations M.Sc. in Engineering and Manufacturing Management Mechanical and Manufacturing Engg . Name of the Student Reg. No Batch Module Leader Liju G BUB0912004 Full-Time 2012. SANDEEP. N M.S.Ramaiah School of Advanced Studies <Lean operations& Mngnt of Lean Org.> Postgraduate Engineering and Management Programmes(PEMP) #470-P, Peenya

    Words: 9715 - Pages: 39

  • Premium Essay

    Servis Operations Management

    Service and Operations Management | Medic- Call Personal Alarm System: Capacity Planning and Resource Management | Magdalena Kulikowska | International Tourism Management | Words count: 2020 Contents Executive Summary 3 1. Introduction 3 2. The role and importance of capacity management to the success of an organisation. 3 2.1 Level strategy 4 2.2 Chase strategy 4 2.3 Demand strategy 5 3. Queue strategy 5 4. Evaluation of capacity planning

    Words: 3276 - Pages: 14

Page   1 2 3 4 5 6 7 8 9 50