CUSTOMER SERVICE ORIENTATION Definition: Customer Service Orientation is an ability to see things from both the customer’s and the organization’s viewpoint and a willingness to consider both, even when they conflict, in coming to decisions. It is the desire to help or serve others, to meet their needs. It means focusing one’s efforts on discovering and meeting the consumer or client’s needs. “Customer” includes internal and external colleagues, clients, consumers, or anyone that the person
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To my parents Copyright @ 1992, 1984, 1978 by W. W. Norton & Company, Inc. All rights reserved Printed in the United States of America THIRD EDITION Library o Congress Cataloging-in-Publication Data f Varian, Hal R. Mlcroeconon~lc analysis / Hal R. Varian. -- 3rd ed. p. an Includes blbllographlcal references and index. 1. Mlcroeconomlcs. 1. Title. HB172.V35 1992 338.5--dc20 ISBN 0-393-95735-7 W. W. Norton & Company, Inc., 500 Fifth Avenue, New York, N.Y. 10110 W. W. Norton
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parents The obesity epidemic poses serious health problems for children including cardiovascular disease, mental health problems, bone and joint disorders, and diabetes.1 Consider that: • Children in some communities “account for almost half of new cases of type 2 diabetes [which had previously been adult-onset].”2 • Hospitalizations of obese children and adolescents aged 2 to 19 nearly doubled between 1999 and 2005 for obesityrelated conditions such as asthma, diabetes, gallbladder disease,
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PARSONS 2012–2013 CATALOG ACADEMIC CALENDAR 2012-2013 ABOUT PARSONS PROGRAMS OF STUDY PROGRAM REQUIREMENTS FACULTY ADVISING ACADEMIC POLICIES AND PROCEDURES REGISTRATION FINANCIAL INFORMATION STUDENT LIFE OTHER UNIVERSITY POLICIES ABOUT THE NEW SCHOOL 1 ACADEMIC CALENDAR 2012-2013 FALL 2012 Registration April 2–27 (Registration (Most new for continuing students) students register over the Aug. 20–24 (Registration summer for the fall term) for transfer students and late registration for
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Asset Management Contracts and Equilibrium Prices ANDREA M. BUFFA Boston University DIMITRI VAYANOS London School of Economics, CEPR and NBER PAUL WOOLLEY London School of Economics September 13, 2014∗ Abstract We study the joint determination of fund managers’ contracts and equilibrium asset prices. Because of agency frictions, investors make managers’ fees more sensitive to performance and benchmark performance against a market index. This makes managers unwilling to deviate from
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Beyond Feelings A Guide to Critical Thinking NINTH EDITION Vincent Ryan Ruggiero Professor Emeritus of Humanities State University of New York, Delhi BEYOND FEELINGS: A GUIDE TO CRITICAL THINKING, NINTH EDITION Published by McGraw-Hill, a business unit of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY 10020. Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved. Previous editions © 2009, 2007 and 2004. No part of this publication may be reproduced
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IDSA Monograph Series No. 23 September 2013 India's Internal Security Situation Present Realities and Future Pathways Namrata Goswami INDIA'S INTERNAL SECURITY SITUATION | 1 IDSA Monograph Series No. 23 September 2013 India's Internal Security Situation: Present Realities and Future Pathways Namrata Goswami 2 | IDSA MONOGRAPH SERIES Cover Illustration : The Cover depicts Kohima-Dimapur Road. Cover Photograph courtesy : Namrata Goswami © Institute for Defence Studies and Analyses
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authors James C Craig and Robert M Grant Second edition published in Great Britain and the United States in 2003 by Kogan Page Limited, author Philip Sadler Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction
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numbers will read Toffler's book." Betty Friedan: "Brilliant and true ... Should be read by anyone with the responsibility of leading or participating in movements for change in America today." Marshall McLuhan: "FUTURE SHOCK ... is 'where it's at.'" Robert Rimmer, author of The Harrad Experiment: "A magnificent job ... Must reading." John Diebold: "For those who want to understand the social and psychological implications of the technological revolution, this is an incomparable book." WALL STREET JOURNAL:
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Openflow Virtual Networking: A FlowBased Network Virtualization Architecture Georgia Kontesidou Kyriakos Zarifis Master of Science Thesis Stockholm, Sweden 2009 TRITA-ICT-EX-2009:205 Openflow Virtual Networking: A Flow-Based Network Virtualization Architecture Master Thesis Report November 2009 Students Kyriakos Zarifis Georgia Kontesidou Examiner Markus Hidell Supervisor Peter Sjödin Telecommunication Systems Laboratory (TSLab) School of Information and Communication Technology
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