centers as they see it as an effective way to keep customer satisfied as well as gaining competitive advantages. The purpose of this study is to critically access the operational method and strategies adopted in a technical support department of a call center in order to provide maximum customer satisfaction. The selected organization is a multinational information technology (IT) corporation from the United State. The company provides IT related hardware and services to home and business users across
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BTEC Level 7 Extended Diploma in Strategic Management and Leadership Unit 14 : Strategic Supply Chain Management and Logistics Unit Code : D/602/2357 Assignment No : 1 Assignment Title : Strategic Supply Chain Management and Logistics in an organization of your choice Date Set : 18/06/2014 Due Date : 22/08/2014 Learning Outcome Covered: 1. Understand the relationship between supply chain management (SCM) and organizational business objectives 2. Be able to
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both in Slovenia and Croatia with more than 50 employees. The results show that knowledge management practices measured through. information technology, organisa- tion and knowledge positively affect organisational performance. ke ywords: knowledge management maturity, information technology, organisational performance, structural equation modelling, survey research. 1. intRoDUction For many companies, the time of rapid technological change is also the time of incessant struggle for maintaining
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Soft Systems Methodology A report by Dale Couprie Alan Goodbrand Bin Li David Zhu Department of Computer Science University of Calgary Table of Contents. Abstract. Introduction Map Stage 1. Problem situation unstructured. Stage 2. Problem Situation expressed. Rich Pictures Illustration of Stage 1 and Stage 2 as a whole in SSM Pitfalls that must be avoided. Stage 3: Naming of Relevant Systems Root Definitions CATWOE Stage 4: Conceptual Models Systems Thinking Formal Systems Model Monitoring
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controls. Effectively managing the energy performance of advanced education facilities requires a holistic approach. This method takes a broader perspective and looks at the whole energy management picture, including the organizational, technical and behavioural aspects. It also requires a broad organization-wide commitment to continuously looking for ways to improve. This article outlines eight key areas critical to successful energy management, using examples and case studies from Langara's energy
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* Corporation | Corporate governance * Annual general meeting * Board of directors * Supervisory board * Advisory board | Corporate titles * Chairman * Chief executive officer (CEO) * Chief financial officer (CFO) * Chief information officer (CIO) * Chief human resources officer (CHRO) * Chief business officer (CBO) * Chief technology officer (CTO) | Economy * Commodity * Public economics * Labour economics * Development economics * International economics
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Implementation of Customer Relations Management at ANZ Bank Introduction Customer Relations Management (CRM) is the integration of people, processes, and technology to maximise relationships with its customers (Goldenberg, 2003, p.7). It involves a comprehensive approach that provides seamless coordination between all customer-facing functions through technology, which is used to organize, automate, and synchronize sales, marketing, customer service and technical support. The main
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FNCE90013 Case Studies in Finance SUBJECT GUIDE July – August, 2015 Prepared by George Kester Department of Finance Faculty of Business and Economics Objective To develop an understanding of applied corporate finance including financial analysis and forecasting, financing sales growth, short-term versus long-term financing, capital structure policy, capital investment analysis, cost of capital, and company valuation. The course will be experiential and focus upon selected Harvard
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ALLAMA IQBAL OPEN UNIVERSITY, ISLAMABAD (Department of Business Administration) Course: Human Resource Management (5532) Level: MBA Semester: Autumn, 2010 CHECKLIST This packet comprises the following material: 1) 2) 3) 4) 5) Note: Text book Assignments # 1 & 2 Course outlines Assignment 6 forms (2 sets) Assignment submission schedule In this packet, if you find anything missing out of the above-mentioned material, please contact at the address given below: The Mailing Officer Mailing
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MANAGEMENT SYSTEM BY NAME: REG_NO: LEVEL: DEPARTMENT: TO: DR. MRS ALO DATE: 7TH MAY, 2013 DEDICATION This work is solely dedicated to God almighty. ACKNOWLEDGMENT I want to appreciate my friends and family members for their support all through the incubation period of this project. As you stood by me so shall God stand by you all, whenever and wherever. Thank you all. Table of Contents DEDICATION 2 ACKNOWLEDGMENT 3 ABSTRACT 6 CHAPTER ONE 7 INTRODUCTION 7 1.1 BACKGROUNG OF STUDY 7 1.2
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