Services Marketing 6/e Teaching Notes for Cases - Section 5 45 CASE 6 AUSSIE POOCH MOBILE OVERVIEW After creating a mobile service that washes dogs outside their owners’ homes, a young entrepreneur has successfully franchised the concept. Her firm now has more than 100 franchisees in many parts of Australia, as well as a few in other countries. In early 2002, she and her management team were debating how best to plan future expansion. STUDY QUESTIONS How did Christine Taylor succeed
Words: 9755 - Pages: 40
Social networking plays an important role in our workplace In recent times, more workers around the globe are using social networks. People of every age group, big or small, know how to use the different social networking sites. A US survey showed the habits of 1,600 Internet users from the U.S., UK, Germany and Japan and found that over the past two years, social networking users in the workplace has risen from 19% to 24%. Is it being used to drive our businesses ahead, or if we’re instead wasting
Words: 5033 - Pages: 21
as with the most important concepts and techniques. Moreover the chapter will allow the reader to contextualise and put into perspective the topics that are covered in detail in the book. Why do we need an overview of formal methods? Why not just study one rigorous method for software development? This is a very pertinent and legitimate question. The behavioural essence of software is not captured by a unique unified mathematical theory. Such a general foundation is unlikely to exist. Think for instance
Words: 13418 - Pages: 54
UNIVERSITY OF TECHNOLOGY Supervisor: Prof. J A Watkins Pretoria 4 June 2007 PUBLICATION OF DISSERTATION The attention of the reader is specifically drawn to the fact that the national Government departments, who sanctioned this research study, specifically requested that the work should not be published due to the sensitivity of ongoing remedial actions. DECLARATION OF COPYRIGHT I hereby declare that this dissertation submitted for the degree (Magister Technologia) at the Tshwane University
Words: 23698 - Pages: 95
LEARNING FROM ERROR WHO Library Cataloguing-in-Publication Data Patient safety workshop: learning from error. Includes CD-ROM 1.Patient care - standards. 2.Medical errors - standards. 3.Patient rights. 4.Health facilities - standards. 5.Health Management and Planning. I.World Health Organization. ISBN 978 92 4 159902 3 (NLM Classification: WX 167) This publication is a reprint of material originally distributed as WHO/IER/PSP/2008.09. © World Health Organization 2010 All rights reserved. Publications
Words: 9127 - Pages: 37
or physical wellbeing. Ethno-violence Acts of hate that do not necessarily rise to the legal standard of a crime, but contain an element of prejudice. Hate Crimes (also known as Bias Crimes) Criminal offenses motivated either entirely or in part by the fact or perception that a victim is different from the perpetrator. Mission Hate Crimes Hate offenses committed as an act of “war” against any and all members of a particular group of people. Modern Racism victim. Prejudice A negative attitude
Words: 6646 - Pages: 27
SID 1223384 A PROPOSAL TO EVALUATE THE IMPACT THAT FOREIGN AID HAS HAD ON DEVELOPMENT IN KENYA RESEARCH STUDIES MOD001774 SHIRLEY JONES SID 1223384 FACULTY OF HEALTH, SOCIAL CARE AND EDUCATION 2012/13 1 SID 1223384 ABSTRACT The aim of this study is to evaluate the impact of foreign aid on development in Kenya. The study will investigate the effect that foreign aid has had on development, appraising its benefits as well as exposing its shortcomings. Judging from the level of
Words: 10863 - Pages: 44
STRATEGIC MANAGEMENT TEXAS EXECUTIVE MBA PROGRAM FALL 2011 Professor David B. Jemison CBA 3.232 Telephone 471-8757 David.Jemison@mccombs.utexas.edu Texts: Porter, Michael E. Competitive Strategy. (New York: Free Press, l998). Course Description Perspective and Themes This course is about the creation and maintenance of a long-term vision for the organization. This means that it is concerned with both the determination of strategic direction and the management of the strategic
Words: 11018 - Pages: 45
the British Library Copyright © 2009 by Jopi Nyman and contributors All rights for this book reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the copyright owner. ISBN (10): 1-4438-0593-9, ISBN (13): 978-1-4438-0593-3 TABLE OF CONTENTS Acknowledgments ....................................................................
Words: 8908 - Pages: 36
Artistry, Choice, and Leadership Lee G. Bolman • Terrence E. Deal Copyright © 2008 by John Wiley & Sons, Inc. All rights reserved. Published by Jossey-Bass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741—www.josseybass.com No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United
Words: 193447 - Pages: 774
