three-step writing process to negative messages • Compare and contrast the direct and indirect approaches to negative messages, including when it is appropriate to use each one • Identify the risks of using the indirect approach and explain how to avoid problems • Explain the importance of maintaining high standards of ethics and etiquette when delivering negative messages • Explain the role of communication in crisis management • List and discuss three guidelines for delivering negative news to
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Tuesday and Thursday from 5:00-6:00 p.m.or by phone/text most of the time COURSE DESCRIPTION: This course will cover basic principles of effective business communication. Written communication components include reports, positive and negative letters, emails, and resumes and cover letters. Oral communication components include brief summaries of exercises, a mock interview, a team presentation, and meeting management skills. Also, the class will cover cross-cultural communication,
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not necessarily have to be included in a message that conveys the you-attitude. True False 6. Wordiness means having more words than the meaning of a message requires. True False 7. Wordiness helps to clarify a message by making it concise and easy to read. True False 8. Adding words to increase you-attitude or develop a reader benefit will make a sentence wordy. True False 9. The word "you" should be used in all business messages in order to convey the you-attitude. True
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118 CHAPTER 5 Writing Business Messages LEARNING OBJECTIVES After studying this chapter, you will be able to 1 2 3 Explain the importance of adapting your messages to the needs and expectations of your audience Explain why establishing credibility is vital to the success of your communication efforts Discuss four ways of achieving a businesslike tone with a style that is clear and concise 4 5 6 Briefly describe how to select words that are not only correct but also effective
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textbook help and tutor support. 4 Chapter PLANNING BUSINESS MESSAGES Multiple Choice 1. The three primary steps involved in preparing a business message are a. planning, writing, and completing. b. informing, persuading, and collaborating. c. defining the purpose, the main idea, and the topic. d. satisfying the audience's informational, motivational, and practical needs. ANSWER: a; DIFFICULTY: easy; PAGE: 90; TYPE: concept 2. In developing business messages, the stage during which you step back
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Chapter I INTRODUCTION ` The Provincial Government of Laguna is committed to pursue a constitutional provision under Article 2 Section 17 to establish a university and promote the rights of all Lagunenses to quality education at all levels. It is also aware of its obligations to give the less privileged but talented and gifted students of the province of Laguna the opportunity to develop their potentialities and is committed to establish and operate vocational, technical, and higher education to
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Chapter II: Review of Related Literature ------------------------------------------------- Monday, February 7, 2011 This chapter contains the gathered researches from different sources. These studies will be used as a guide and support to our research. Our related literature starts with the importance of writing and language, and goes on with the possible effects that might happen to these when technology is being used extensively. On the later part of the chapter are the gathered articles and
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Madison Square Garden Boxing v. Earnie Shavers Ernie Shavers was scheduled to fight Muhammad Ali on 9/29/77. Both Madison Square Garden and Top Rank, Inc. each claimed to have a promotional contract with Shavers in which they wanted to promote the event. In this case the court had the ability to make the ultimate decision yet chose to not get involved with the decision of the Association of Boxing Commissions. It can be noted that the creditability of each of the parties factored into the
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in Conversation. Deborah Tannen (2006) New York: Ballantine Books, pp. 272 Reviewed by Ashley M. Williams Deborah Tannen, as Michael Billig (2000: 129) noted in his review of her 1998 book The Argument Culture, has a particular knack for writing best-sellers that ‘can outstrip the celebrity biographies, cookery books and sex manuals that dominate the non-fiction book trade’. Indeed, Tannen’s latest addition to her oeuvre meant for popular consumption, You’re Wearing That? a New York Times
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Communication Writing Assignment 2 – Persuasive Message Below you will find four documents: 1. The assignment itself – pages 2-3 2. A template to follow in writing the message called for in the assignment – page 4 3. A sample message that you can use as a model – page 5 4. The criteria that will be used in grading the message – page 6 Please read all of these carefully and let me know if you have questions about any of them. Please also see the model persuasive message on page
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