Crisis Management Communication Plan Katherina Fabi HCS/350 February 4, 2014 Djuanique N. Slaughter, MPA, RHIT Crisis Management Communication Plan Crisis is defined as an unexpected, sudden turn of events or set of circumstances requiring an immediate human response. The word crisis comes from the Greek root word krisis, meaning “turning point.” There are different types of crisis: developmental, situational, and adventitious crisis. In health care settings, most crises are situational
Words: 990 - Pages: 4
Carnival Cruise Lines Crisis Communication Analysis This analysis will outline details of a major event that affected one of the biggest cruise companies in America. Carnival Cruise Lines, is world renowned as “the Fun Ship” to families far and wide. They’re mission states: “Our mission is to take the world on vacation and deliver exceptional experiences through many of the world's best-known cruise brands that cater to a variety of different geographic regions and lifestyles, all at an outstanding
Words: 1141 - Pages: 5
On January 29, 2015, Anthem Healthcare learned of a cyber attack on their Information Security systems. This affected almost 80 million customers and employees. The information they believed that has been hacked are names, dates of birth, Social Security numbers, health care ID numbers, home addresses, email addresses, employment information, including income data. They have no reason to believe credit card or banking information was compromised, nor is there evidence from this time that medical
Words: 899 - Pages: 4
3/10/2013 Maatschappelijk verantwoord ondernemen| Apple | Apple | adviesrapport Apple | Managementsamenvatting Voor u ligt het adviesrapport voor Apple, waar wij als team met veel plezier aan gewerkt hebben. We geven hierin advies aan Apple over hun corporate communicatiebeleid naar aanleiding van de issues die voor hen hebben gespeeld op het gebied van maatschappelijk verantwoord ondernemen. Chinese fabrikanten leveren Apple-onderdelen. De issues die aan het licht zijn gekomen,
Words: 6436 - Pages: 26
was tragic, caused the death of 25 people and 127 injuries. The crisis grabbed media attention and different official entities in Saudi Arabia. This report will describe the situation and analyze the communication management of this crisis, how the ministry handled it, the communication effectiveness and some ethical issues. In addition, the report will provide some recommendations to handle such crisis. Situation Description Crisis Situation Overview The hospital in which the fire happened is
Words: 2386 - Pages: 10
General Motors’ Crisis Communication Plan Public Relations & Corporate Communications Company Overview General Motors (GM) is an American global car manufacturer headquartered in Detroit Michigan. Employing 202,000 people, GM produces automobiles in 31 out of the 157 countries in which it conducts business. In 2011, GM succeeded in surpassing Toyota and Volkswagen with the largest number of sales worldwide, 9.03 million vehicles1. At the heart of General Motor’s charge is customer satisfaction:
Words: 5773 - Pages: 24
Coombs / SITUATIONAL COMMUNICATION JOURNAL OF BUSINESSCRISIS COMMUNICATION THEORY 10.1177/0021943604265607 IMPACT OF PAST CRISES ON CURRENT CRISIS COMMUNICATION Insights From Situational Crisis Communication Theory W. Timothy Coombs Eastern Illinois University Previous research based on Situational Crisis Communication Theory (SCCT) suggests that an organization’s past crises history affects the reputational threat posed by a current crisis when that crisis results from intentional acts
Words: 11305 - Pages: 46
The Crisis Communication Plan of Massachusetts General Hospital Introduction to the Plan All organizations have possibility of encountering a crisis. When a crisis strikes, an organization could protect he organization’s reputation and unite its employee to realize its mission by effective and timely communication. The key to effective communication in a crisis is proactive preparation. With a specific instruction in hand, employees are able to effectively respond to the related issues. To
Words: 2812 - Pages: 12
The class text addresses five theories of crisis communication as well as four variations of the fifth theory, the Excellence Theory. To fully understand how each model of the Excellence Theory is expressed, each model needs to be looked at from a real world perspective, as evidenced in the provided scenario. Excellence Theory Scenario Scenario: Robert’s Responders, a 501(c) 3 volunteer organization, has responded to an EF-4 tornado in the rural village of Incorpria, Illinois. When the Incident
Words: 781 - Pages: 4
Research in Motion’s Blackberry: an Innovation or Communication Crisis? This report deals with Research in Motion (RIM) a global leader in innovative wireless technology, who revolutionized the Smartphone industry in 1999 with the introduction of the Blackberry. (RIM, 2012)The specific product that will be the focus of this report is their new offering, the Blackberry Torch 9810. (RIM, 2012) 1.0 Marketing Issue Research In Motion (RIM) has failed to capitalize on the BlackBerry market share to employ
Words: 983 - Pages: 4