Fundamentals of Management BBA 3120 & BBA 3320 Chapters 1-15 & Case Questions 1, 3, 8, 11 & 14 Katie Nickell October 1, 2011 Chapter 1 - Understanding the Manager’s Job 1. What are the four basic functions that make up the management process? How are they related to one another? Planning and decision making, organizing, leading and controlling are the four basic management functions. Planning and decision making are very important functions when maintaining effectiveness.
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NBER WORKING PAPER SERIES MOBILE BANKING: THE IMPACT OF M-PESA IN KENYA Isaac Mbiti David N. Weil Working Paper 17129 http://www.nber.org/papers/w17129 NATIONAL BUREAU OF ECONOMIC RESEARCH 1050 Massachusetts Avenue Cambridge, MA 02138 June 2011 We are grateful to Taryn Dinkelman, John Driscoll, Frederik Eijkman, James Habyarimana, Stephen Mwaura, Benno Ndulu, Pauline Vaughn, Dean Yang and seminar participants at Tulane University and the NBER Africa Success Conference for helpful
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CHAPTER 11 - LEADERSHIP and TRUST LEARNING OUTCOMES After reading this chapter students should be able to: 1. Define leader and leadership. 2. Compare and contrast early leadership theories. 3. Describe the four major contingency leadership theories. 4. Describe modern views of leadership and the issues facing today’s leaders. 5. Discuss trust as the essence of leadership. |Opening Vignette—Employees First
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greater profit You will need: 3.2.5 Strong control over Cost of Labour 3.2.6 Preferential access to raw materials, components etc. 3.2.7 Take advantage of economies of scale 3.2.8 Easy access to supply chains and affordable logistics 3.2 The Differentiation Strategy 3.3.9 Create a product that is perceived as unique 3.3.10 Brand Loyalty 3.3.11 Can provide better insulation from competition You will need: 2.2.4 Strong R&D 2.2
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Willmott, 2007:p.3-4) This report will discuss several aspects of organizational behavior such as culture and structure, leadership and management, motivation, group and team work. Reference will be made to Siemens and other organization. Compare the effectiveness of leadership styles and discuss the impact that different leadership styles
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.................................................................................................. 4 Key Factors of Success (KFS) ............................................................................................................... 4 Customer service ............................................................................................................................ 4 Local Brand..................................................................................................
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Executive Summary The Gold Coast is indisputably Australia's most popular holiday destination and offers many different types of beachfront accommodation, award-winning dining, shopping and thrilling attractions. This marketing report aimed to devise a marketing strategy for this location. It began by scanning the macro environment and found that the location is politically stable, although currently the entire world is being severely affected by the economic recession. This has therefore
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BỘ GIÁO DỤC VÀ ĐÀO TẠO TRƯỜNG ĐẠI HỌC HOA SEN KHOA KINH TẾ THƯƠNG MẠI BÁO CÁO THỰC TẬP NHẬN THỨC SVTH: TRẦN DẠ MAI TRINH MSSV: 2008986 Lớp: NT121 GVHD: NGỤY THỊ SAO CHI TP HCM Tháng 09/2014 BỘ GIÁO DỤC VÀ ĐÀO TẠO TRƯỜNG ĐẠI HỌC HOA SEN KHOA KINH TẾ THƯƠNG MẠI
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Marketing 1.2.5 The Societal Marketing Concept 1.2.6 Holistic Marketing Approach 1.2.7 Marketing Mix 1.2.8 Product (Customer Benefit) 1.2.9 Promotion (Marketing Communications) 1.2.10 Distribution (Customer Convenience) 1.2.11 Price (Customer Cost) 1.2.12 The Marketing Mix Coherency 1.2.13 The Marketing Mix Dynamics 1.3 Defining and Delivering Customer Value and Satisfaction 1.3.1 Customer Value and Satisfaction 1.4 Value Chain 1.5 Benchmarking 1.6 Delivery Network 1.7 Let us Sum up 1.8 Lesson-end Activity
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main processes planning, procurement, production, order fulfillment, returns, and enablers. Each of these processes comprises a set of subprocesses and activities the thousands of steps required to produce a product or service and deliver it to customers. And the steps must be integrated and coordinated into a coherent workflow. Getting the different pieces to fit together seamlessly is no easy task. For this reason, it is critical to develop a supply chain process architecture that is, a blueprint
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