Who were the parties to this case? Plaintiff: FRANK SNOWNEY on behalf of himself and other “persons who were cargo an energy surcharge as an overnight hotel guest in one of the defendant's hotels. Defendant: Harrah's Las Vegas, Inc., Harrah's Laughlin, Inc., Harrah's Operating Company, Inc. (HOC), Rio Properties, Inc., and Harveys Tahoe Management Company, Inc. What type of motion did the defendants bring in the trial court? Defendants a filed a motion to quash the summons for lack of
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Summary of Facts The plaintiff, Willy Ferrucci, is suing the defendant, Dominique Douaola, for payment of studio and production time for his new album. Mr. Ferrucci commented he left a message on the defendant’s answering machine about the available dates and charges for the studio time. However, Mr. Douaola confirmed the dates with the plaintiff but never mentioned the charges. Additionally, the defendant continued by stating he had performed numerous times for the plaintiff for no charge and believed
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manager of the complaints section of a call centre, located in India. The call centre is owned and run by M-Tel, a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines, mobile telephones and internet access. She is required to present a report about the performance of her section, as part of the regular performance review. In the original job description her role was to “control the total costs of the complaints section while
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through their retail outlets Gap 1) Knowledge (Listening) Gap (Expected Service vs. Perceived Expectations) • Market research orientation: Market research document is available. However continuously information about customers needed in terms of complaint management process, customer interviews and surveys. • Upward communication: No structural feedback exchange implemented to gather information from sales reps. • Consumer relation: No customer program in place to get information of customers’
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HANDY ANDY INC. Case 7-1 1. Is this a customer service problem? Why or why not? The issues that Jose` Ortega discovered concerning Handy Andy are customer service problems. The customer does not recognize the separate segments of the supply chain; they only acknowledge the supply chain as Handy Andy as a whole entity. There were several “service failures” throughout this case. Although it was not noted that there were lost, damaged or incorrect deliveries; there was still a disconnect
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Messa brought this action against James Sullivan, Helen Sullivan and the Keyman's Club, an Illinois not for profit corporation, to recover damages for the bodily injuries which she sustained as the result of being bitten by the defendants' dog. The complaint was based on two theories: first, a common law action for the keeping of a vicious animal and, second, an action based on what is commonly known as the 'Dog Bite Statute' (Ill.Rev.Stat. 1963, ch. 8, § 12d). The parties waived a jury and the case
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Accounting Memo TO: EXECUTIVE VICE PRESIDENT FROM: AYLIN RODRIGUEZ, ACCOUNTANT SUBJECT: SALES REPORT DATE: 8/10/2012 EXECUTIVE VICE PRESIDENT, The following is to request a meeting with you to discuss the sales report for the company. In the last three months we have lost 5% of our clients and, we have not received any new accounts at the moment. This can be an issue that with time and effort can be resolved. I would like to give you some ideas that will help to increase our sales and
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“Rahmaan”), by and through his undersigned attorney, and respectfully MOVES this Honorable Court for the entry of JUDGMENT BY DEFAULT against the Defendant, Roy J. Lisath, aka Roy Jesse Lisath (hereinafter “Lisath”), for the relief demanded in the Complaint, specifically that any judgment later obtained by Rahmaan upon those claims which are the subject matter of that certain civil action entitled Rodell Rahmaan v. City of Columbus, et al., designated case number C2-02-989, pending in the United States
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SANDRA ELMORE IN THE SUPERIOR COURT Plaintiff v. FOR MISSION, VALLEJO, CALIFORNIA Defendant CASE NO: 123456 Sandra Elmore, Plaintiff, by her attorney, sues the defendant, Mission and states as follow: Jurisdiction and Venue 1. Sandra Elmore , Plaintiff, is a resident of California. 2. Mission, Defendant, is a resident of California. 3. This
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current problem, I have come to the decision that I want to investigate the complaint of my customers further. In order to understand if there really is a problem I began with speaking with key members of my company to find their opinions on the current customer complaints and their thoughts as to what they believe we should do. Upon speaking with these five members two of which believe that we should take these complaints seriously while the other three believe there is no real issue and that the
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