for customers comes together and becomes the driving force behind what everyone does. LITERATURE REVIEW This analysis of quality culture is an evolving exploration. At the 2007 EAIR Forum in Innsbruck Bjorn Stensaker and Lee Harvey explored the issue of quality culture (Harvey and Stensaker, 2008). They suggested, following Williams (1983) that quality culture is a complex concept. They explored the numerous definitions of culture and how its meaning changed over time, not least from an élite
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used and that high sales result in high profits Marketing concept- the idea that the social and economic justification for an organizations existence is the satisfaction of customer wants and needs while meeting organizational objectives Market orientation- a philosophy that assumes that a sale does not depend on an aggressive sales force but rather on a customer’s decision to purchase product; it is synonymous with the marketing concept Societal marketing orientation- the idea that an organization
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HUMAN RESOURCES Conference Paper Abstracts A CHANGE RECIPIENT PERSPECTIVE ON TRAINING AND COMPETENCE DEVELOPMENT DURING ORGANIZATIONAL CHANGE Olsen, Trude Hogvold; Harstad U. College; trude.olsen@hih.no Stensaker, Inger G.; NHH Norw.Schl of Economics and Business Adm.; inger.stensaker@nhh.no As organizations change and adapt to pressures in the external and internal environment, managers and employees are required to learn new competencies and skills. Ideally, new skill requirements should be
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beliefs, in the way that it will lead to meet organizational objectives. The main purpose of this study is to consider two domains of efficient leadership and women’s leadership style, in order to determine and elaborate the dimensions of the new concept of “Women’s Efficient Leadership”. We intend to describe the characteristics of women’s efficient leadership in state organizations in Iran by means of offering a logical pattern, in order to be able to propose a favorable pattern, leading to increased
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National Service Training Program Introduction • Republic Act (R.A.) 9163 – also known as National Service Training Program (NSTP) Act of 2001 • Republic Act 9163 is an act establishing the National Service Training Program (NSTP) for tertiary level students, amending for the purpose Republic Act 7077 and Presidential Decree 1708 and for other purposes. • R.A. 9163 – enacted on January 23, 2002- date of approval and signature of President Gloria Macapagal-Arroyo. • What is the
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societal agendas. Social development is clearly on the current societal agenda. This paper examines the different emphases and levels of social development and advocates a broad perspective of the concept. The relationship between social development and social work is then explored. Shared values and goals augur well for a constructive relationship. Finally the paper addresses the importance of education
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INFORMATION SYSTEMS Case Analysis – Tale of Two Airlines PROBLEM STATEMENT Neglect and inconsistency in applying standard operational strategies and procedures can make a significant difference in meeting the expectations of passengers, affects passenger loyalty and have potential consequences on the ability of an airline to retain existing customers and attract new ones. In the information technology age “technology is only a small enabling piece of a total service concept.” How can an airline
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Virtual Teams: A Review of Current Literature and Directions for Future Research1 The DATA BASE for Advances in Information Systems Anne Powell Southern Illinois University Edwardsville Gabriele Piccoli Cornell University Blake Ives University of Houston Winter 2004 (Vol. 35, No. 1) Introduction Global competition, reengineered product life cycles, mass customization, and the increased need to respond quickly to customers’ needs are just some of the more pronounced trends
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Quality Management Systems – An Overview TQM ISO 9000 QS 9000 Lecture Objectives Total Quality Management defined Cost of Quality ISO 9000 and QS 9000 Tools of TQM Evolution of Quality Management Six Sigma Quality Mgmt Systems Taguchi DOE SPC Inspection 1930 1950 1975 1985 1990 1995 2000 What does the term Quality really mean? Quality is the ability of a product or service to consistently meet or exceed customer expectations Historical Summary Artisanship • Closeness of
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physical integrity rights significantly and robustly increase with globalization and economic freedom, while empowerment rights are not robustly affected. Due to the lack of consensus about the appropriate level of empowerment rights as compared to the outright rejection of any violation of physical integrity rights, the global community is presumably less effective in promoting empowerment rights. Keywords: Human Rights, Globalization, Economic Freedom, Liberalization JEL-Codes: D78, F55
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