31 31 REVIEW OF LITERATURE This chapter attempts to review different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – De finitions Paul S. Goldner (2006) 1 Grigoroudis, E and Siskos, Y (2009) defines, “...a customer is any organization or individual with which you have done business over the past twelve months”. 2 “Customer means the party
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1. Prospective Client Acceptance: When accepting a new client, which parties could an auditor typically speak to about the client? When accepting a new client that previously had another auditor, is the successor auditor required to communicate with the predecessor auditor? Which party does the burden of initiated contact rest with? Does the predecessor auditor have to get permission from the client before speaking to the successor auditor? What is the purpose of the successor and predecessor communicating
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Justice Policy I N S T I T U T E Treatment or Incarceration? Treatment or Incarceration? National and State Findings on the Efficacy and Cost Savings of Drug Treatment Versus Imprisonment by Doug McVay, Vincent Schiraldi, and Jason Ziedenberg January 2004 Justice Policy Institute 4455 Connecticut Avenue NW Suite B-500 Washington, DC 20008 v 202.363.7847 f 202.363.8677 www.justicepolicy.org POLICY REPORT J u s t i c e P
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Introduction Company Profile: Mahindra and Mahindra Limited is part of the US $7.1 billion Mahindra Group, one of India’s leading business houses. It was set up in 1945 as Mahindra & Mohammed. Later, the name was changed from ‘Mahindra & Mohammed’ to ‘Mahindra & Mahindra’ in 1948. From food to defence, Mahindra & Mahindra (M&M) keeps its businesses diverse. Sectors include Automotive, After-Market (pre-owned vehicles and spare parts), and Farm Equipment (FES). Its Automotive unit makes jeeps
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Business Research Report Financial Reporting According to International Accounting Standards Presented to: XYZ Corporation Assessment Code: RWT1 Student Name: Linda Kaye Craghead Student ID: 000225676 Date: March 13, 2013 Mentor Name: Caroline Juedes Table of Contents Executive Summary.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Introduction.. . . . . . . . . . . . . . . . . . . . . . . . .
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PRINCIPLES OF ACCOUNTING Higher 2 (2016) (Syllabus 9755) CONTENTS Page INTRODUCTION 2 AIMS 2 ASSESSMENT OBJECTIVES 2 SPECIFICATION GRID 2 SCHEME OF ASSESSMENT 3 SYLLABUS OUTLINE 3 SYLLABUS CONTENT 5 SUMMARY OF COMMONLY USED RATIOS 15 RESOURCES 16 Singapore Examinations and Assessment Board MOE & UCLES 2014 1 9755 H2 PRINCIPLES OF ACCOUNTING (2016) INTRODUCTION Principles of Accounting aims to provide candidates with a foundation course in accounting at a breadth and depth
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PART II Fundamentals of Human Resource Management [12:34 14/4/2009 5298-Wilkinson-Ch09.tex] Job No: 5298 Wilkinson: The SAGE Handbook of Human Resource Management Page: 133 133–154 [12:34 14/4/2009 5298-Wilkinson-Ch09.tex] Job No: 5298 Wilkinson: The SAGE Handbook of Human Resource Management Page: 134 133–154 9 Recruitment and Selection Filip Lievens and Derek Chapman RECRUITMENT AND SELECTION Few people question that recruitment and selection are key strategic
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Artificial Intelligence and Software Engineering: Status and Future Trends Jörg Rech, Klaus-Dieter Althoff The disciplines of Artificial Intelligence and Software Engineering have many commonalities. Both deal with modeling real world objects from the real world like business processes, expert knowledge, or process models. This article gives a short overview about these disciplines and describes some current research topics against the background of common points of contact. 1 Introduction
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development projects in order to ensure that newly developed systems are auditable and have effective controls. However, if the auditor's involvement is too great, then his or her independence may be impaired with respect to subsequent review and evaluation of the system.
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THE ROLE OF ICT IN HR PROFESSION By BABATUNDE OGUNDIRAN Introduction: The role of HR has changed significantly over the past couple of decades and is continuing to change as the HR profession strives to gain acceptance as a strategic business partner. In many organizations, HR is performing a very different role to that of 20-30 years ago. Its role from payroll clerk and welfare supporter, through corporate and industrial relations expert, to that of a business partner role. The HR Profession
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