Chapter 1 1. What is the difference between Data and Information? a. Data: raw facts that describe the characteristics of an event that, in isolation, have little meaning b. Information: data organized in a meaningful way to be useful to the user 2. What makes Information useful? c. Data is often processed (aggregated, sorted, etc.) and then combined with the appropriate context d. Decision makers typically require useful information to make decisions e
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customer and the company. Another very important reflection was the International consideration aspect and how it’s important to become familiar with each facet of the market to create a viable business. Lastly, a Customer Relationship Management (CRM) tool was selected to provide the highest level of interaction with customers and deliver a tracking mechanism for CCS as well as enhance their overall marketing abilities while effectively managing the business in order to be represented as a leader
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Chapter 2: Understanding E-Business, CRM, and KM Chapter Objectives 1. Understand how e-business differs from traditional business 2. Comprehend the relationship between e-business and electronic commerce 3. Understand the fundamental ideas behind customer relationship management 4. Understand the fundamental value proposition and key tenets of knowledge management 5. Identify the opportunities for knowledge management in e-business 6. Understand the fundamental ideas
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|CIRRICULUM VITAE | | | |Contact Detail | |
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PEST Analysis What is PEST Analysis? It is very important that an organization considers its environment before beginning the marketing process. In fact, environmental analysis should be continuous and feed all aspects of planning. The organization's marketing environment is made up of: 1. The internal environment e.g. staff (or internal customers), office technology, wages and finance, etc. 2. The micro-environment e.g. our external customers, agents and distributors, suppliers, our competitors
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makes it strategic entry in to the $3 billion cloud based, business contact service market (salesforce.com, 2010). Combining cloud-based data services with business contact data is a good decision because it makes the investment in sales force CRM apps even better. Be able to drive higher levels
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Selection 3 1.3.2 Sources of Data 3 1.3.3 Placement 4 1.3.4Duration of field work 4 1.3.5 Activities performed in various department 5 CHAPTER: 2 6 INTRODUCTION TO THE BANKING INDUSTRY 6 2.1 Introduction to Banking 6 2.2 Nature and Importance of Banks 6 2.3 History of Banking 7 2.4 History of Banking in Nepal 8 2.5 Types of Banks 9 2.6 Commercial Bank 9 2.6.1 Functions of Commercial Bank 10 CHAPTER: 3 11 INTRODUCTION TO THE ORGANIZATION 11 3.1 Introduction of NIBL 11
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A SURVEY OF THE FACTORS INFLUENCING CUSTOMER SATISFACTION IN ORGANIZATIONS WITHIN THE BANKING SECTOR IN KENYA ONE: INTRODUCTION 1.1 Background to the study Customer satisfaction within the banking institution is measured by many factors, which may or may not be quality related and is the key determinant as to whether a customer will be loyal to the baking service provider (Taylor and Baker, 1994). Satisfied customer will refer other to the same services by word of mouth. In the contrary
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Assignment: Pomaly ------------------------------------------------- Marketing and Multimedia BMK3144 Table of contents Executive summary 4 Company description 5 Company history 5 Vision 6 Core competitors 6 Product description 6 CRM 7 Situational Analysis 8 Environmental analysis 8 Legal 8 Technological 9 Market related 10 SWOT Analysis 10 E-marketing strategic planning 12 Market opportunity analysis (MAO) 12 Segmentation 12 Targeting 12 Differentiation 13
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MANAGEMENT MARKETING MANAGEMENT CORPORATE ACCOUNTING SERVICES MANAGEMENT INTERNATIONAL BUSINESS INDIAN CONSTITUTION TOTAL BUSINESS RESEARCH METHODS BUSINESS LAW COST ACCOUNTING FINANCIAL MANAGEMENT PRODUCTION & OPERATIONS MANAGEMENT LAW AND PRACTICE OF BANKING COMPUTER FUNDAMENTALS TOTAL INCOME TAX STRATEGIC MANAGEMENT MANAGEMENT ACCOUNTING COMPUTER APPLICATION IN BUSINESS PROJECT MANAGEMENT ENTREPRENEURIAL DEVELOPMENT TOTAL 04 04 04 04 04 24 04 90 90 90 90 90 540 90 10 10 10 10 10 60 10 100
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