the banking sector. The advancement in the sector of information technology has opened up a new market and new opportunities for the banking sector. Those banks who capitalized on this enhanced communication resources have flourished. New services such as online banking, globally connected system of money transfer and debit card facility along with mobile banking have revolutionized the banking sector. This year has promised to be a profound one for positive technological shifts in banking, the
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practice of CRM derived from research and applications across businesses. These concepts and applications from real life case studies will help identify opportunities, which can be successfully implemented for long term profitability. Pedagogy – The teaching methodology will include a mix of lectures, discussions, presentations by practitioners, videos, exercises and case analysis. The cases are integrative in nature but will also help develop an appreciation of specific elements of CRM. Each session
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Banking on the Cloud Contents Banking on the Cloud What exactly is Cloud Computing? Finding cost savings in the Cloud What opportunities does the Cloud create for banks beyond cost savings? Having confidence in Cloud Computing A journey not a destination 3 5 8 9 12 14 Banking on the Cloud Cloud computing is one of the hottest technology and business topics today, and the market for cloud services is expected to skyrocket in the next few years. At its most basic, cloud computing can enable
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Lorem Ipsum | Lorem Ipsum Dolor Sit Amet [Insert Date] | Corporate Level Strategy Corporate Strategy Airtel is the single largest player, both in terms of revenue and customers in the Wireless segment and in the Airtel Business segment in India. It is the largest private player in the Telemedia services – Broadband and Fixed Line services. It also is one of the leading players in the other SBU’s – Digital TV services, and passive infrastructure services. As the market leader, Airtel is
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Service Product Offering: Core Services: * Online ticket booking to avail desired bus services Supplementary Services: * Cash on delivery (COD) service of bus tickets in major cities * Book online using credit, debit cards and net banking * Book bus tickets online or over IVR through call centers * Book bus tickets online with over 700 bus travel operators * Book bus tickets online for over 10,000 and more routes across India * Return bus tickets reservation facility
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revolution in the banking industry has made the banks more responsive to the customers’ needs. IT revolution in the banking sector has had a significant impact on the performance of the banks and also in customer service delivery. Globalization has helped to connect all the nations all the nations together without leaving them isolated. IT has benefitted all the sectors, including the financial sector, especially banking industry. Increasing competition has affected the banking environment too.
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QUESTIONS 5 REFERENCES 7 INTRODUCTION Customer relationship management (CRM) is a business strategy that put focus for meeting the needs of your customer. It does this by utilizing advanced technologies to organize, automate and integrate the marketing sales and customer service components of the business. CRM enables the company or enterprise to understand the customer value and there by combines the information of different divisions
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the development of banking industry. Banking sector occupies an important role in the nation’s economy because of its intermediary’s role. It plays a vital role in the economic development of a country and forms the core of money market of any country. In developing country like Bangladesh the banking sector as a whole has an important to play in the progress of economic development. Hence the schools, colleges and universities are giving emphasis on the applied part of banking education. This report
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5)WESTPAC was the first banking corporation to be established in the year 1817.. WESTPAC collection associated with personal company’s models in addition to companies is targeted on a common goal -- delighting your 11. 8 million shoppers in addition to assisting these achieve their personal objectives. Since they daily contain with accruing resources and providing personal loan for the personal folks, marketplace, management and business segment for example. Finance institutions offer various
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development. Customer Relationship Management (CRM) has been defined as, “a cross functional, customer-driven and technology-integrated business process management strategy that maximizes relationships” Chen and Popovich (as cited in Parsongsukan,2010, p.17). The successful implementation of a CRM strategy requires organisational transformation, changing business processes and only then can CRM implementation achieve the desired results and CRM vision. CRM implementation cannot be restricted to software
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