The current issue and full text archive of this journal is available at www.emeraldinsight.com/1755-4217.htm Managing bilingual employees: communication strategies for hospitality managers Mary Dawson, Juan M. Madera and Jack A. Neal C.N. Hilton College, University of Houston, Houston, Texas, USA Abstract Purpose – One out of four foodservice employees speaks a foreign language at home. Furthermore, 37 percent of those employees speak limited English. Given this, hospitality managers must
Words: 8135 - Pages: 33
in Tourism became an in demand course. Every student should be equipped with knowledge and self-confidence. The College of Hospitality In Management And Tourism of Laguna State Polytechnic University – San Pablo City Campus includes in its curriculum On-The-Job Training, the colleges aims to make their students confident and mature enough to face the reality of tourism industry even in the years ahead. Taladtad (2006) said that education has been regarded as a mean towards economic stability and
Words: 4058 - Pages: 17
International Journal of Arts and Commerce Vol. 2 No. 11 December, 2013 EFFECTS OF STRATEGIC MANAGEMENT DRIVERS ON ORGANIZATIONAL PERFORMANCE: A SURVEY OF THE HOTEL INDUSTRY IN KENYAN COAST Uzel Jean Mzera Mutindi 1 PhD Candidate at JKUAT, MSA CBD, Kenya. Contact: jeanmzera@yahoo.com Prof. G.S. Namusonge, PhD 2 Full Professor, EPD JKUAT, Kenya. Contact: gsnamusonge@yahoo.co.uk Dr. J. Obwogi, PhD 3 Technical University of Mombasa, Kenya. Contact: Josephobwogi@yahoo.com ABSTRACT
Words: 11117 - Pages: 45
Introduction Competence is defined as the skills, knowledge and other attributes that lead to success in a chosen area. One of the major factors for students to ponder upon after graduation in college is whether they became competent to the different challenges of the global market. Acquiring techniques or knowledge for new trends is a head start for being a competent employee which can be learned through quality education. Job qualification for Hotel industry is essential in finding a competitive work
Words: 12996 - Pages: 52
INTRODUCTION This paper focuses on 3 current trends occurring in the Australian labour market, analysing their causes and effects. The chosen trends are structural unemployment, gender pay gap and skill shortage. The main causes of the first trend are increase demand for services and technological change, which have led us into a new era where highly skilled labour force is needed to operate more complex machineries and computer systems. The rapid technological change has caused structural
Words: 2540 - Pages: 11
EXTERNAL ENVIRONMENT ANALYSIS Define the Type of Organisation and the Industry it operates in? ABL Limited is a beverage and snack company operating in the Australian Non-Alcoholic beverage market. ABL has a decentralized organizational structure and is listed on the ASX. ABL is looking at expanding into the Australian bottled water manufacturing industry. The major segments of the Austalian bottled water manufacturing industry are still water 74% and sparkling water 24% value 963m litres in 2011
Words: 4744 - Pages: 19
Undergraduates' Perceptions of Tourism and Hospitality as a Career Choice Scott A. Richardson Griffith University Gold Coast, Australia E-mail: scott.richardson@griffith.edu.au ABSTRACT This study explored undergraduate tourism and hospitality student’s views of the industry as a career choice. Three hundred and seventy-nine tourism and hospitality students, from eight Australian institutions, completed a questionnaire rating the importance of twenty factors in influencing their choice of career
Words: 6459 - Pages: 26
TABLE OF CONTENTS 1. Question 1 3 1.1. Leadership Development 4 1.2. Diversity 5 1.3. Employee Engagement 6 1.4. Learning and Development 7 1.5. Succession Planning 8 2. Question 2 10 3. Question 3 16 4. Question 4 19 5. Diagrams 23 6. Bibliography 25 Question 1 - Analyse City Lodge’s talent management and development strategy in terms of the five priorities, namely, leadership development, diversity, employee engagement
Words: 5863 - Pages: 24
Factors Contributing To Pay Gaps in Australia Name: Institutional Affiliation: Introduction Factors that contribute to the pay gap in Australia and why the difference is more significant in some industry sectors than others. The labor market is composed participants who are basically men and women. The rewards of the labor market are wages. The concept of wages is complex and has to be considered critically by employers. One of the greatest concerns in the labor market has been the disparities
Words: 3014 - Pages: 13
QFD Application in the Hospitality Industry: A Hotel Case Study Kioumars Paryani, Lawrence TechnoLogicaL UniversiTy ali masoudi, azad UniversiTy, soUTh Branch of Tehran ElizabEth a. CudnEy, MissoUri UniversiTy of science and TechnoLogy © 2010, asQ Quality function deployment (QFD) is a methodology for capturing and translating the voice of the customer (VOC) into engineering characteristics of products or services. In addition, the process prioritizes and deploys these customer-driven characteristics
Words: 11826 - Pages: 48
