Satisfying customers is one of the main objectives of every business. The message is obvious – satisfied customers improve business and dissatisfied customers impair business. Customer satisfaction is an asset that should be monitored and managed just like any physical asset. Introduction to Customer satisfaction: Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction
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Creating loyal customers is at the heart of every business. Improving efficiency in connecting to customers, building customer satisfaction, customer value and loyalty leads to improved and better business results. Marketing experts Don Peppers and Martha Rogers say, “The only value your company will ever create is the value that comes from customers—the ones you have now and the ones you will have in the future. Businesses succeed by getting, keeping, and growing customers. Customers are the only
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good customer service achieved? Good customer service is achieved by the way you approach customer, the way you ask question and Listen because usually what often happens is that a customer comes in the store and will be simply looking around for something they need or they could not be looking for anything in particular however it is always civil to approach the customer and ask them if they need any assistance. However the slip-up that many staff members tend to make is not giving customers the
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this is achieved through effective planning and its implementations. Planning can be a long term and short term process, and there are many factors that have to be considered in this process. The need of the clients in terms of price, demand, and expectations has to be properly evaluated and the same needs to be implemented in an effective manner. Objective setting is done by the experts of the company, and the same is communicated with different departments. This is done with an intention of letting
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mission statement states: “The professional services firm that consistently exceeds the expectations of our clients and our people”2 To prove its credibility, Deloitte claims to have examples of clients, people and sections of society where the firm have helped achieve remarkable goals, solve complex problems or make meaningful progress. All three are indicators of performance that can exceed client expectations. Also, the firm prides in its beliefs, behaviours and fundamental sense of purpose as
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Conceptualizing a Business Paper Jannie Tolliver BUS/475 Professor: Todd Goodling February 15, 2010 The Mission and Vision Statement is what hold an organization together. The Mission statement defines the purpose of an organization and describes why it exist and how it achieves it vision. The Vision statement gives an outline of the future plans of an organization and provides their strategic decision making methods
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Customer Service Comprehensive Essay Quality Customer Care can be defined as meeting or exceeding customer expectations every time they visit the organisation or business. Businesses who go the extra mile will win customers loyalty and, in return, customers will keep going back to them. It’s important that businesses earn customers long-term support because it will determine the organization success. In order for the organisation to ensure that customers will continue to utilize their products
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IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: EVIDENCES FROM THE RESTAURANT INDUSTRY IN PAKISTAN MS Candidate Ubedullah Amjad Ali SHAIKH Institute of Business and Technology – Biztek, Karachi, Pakistan Naveed Ur Rehman KHAN Universiti Pendidikan Sultan Idris – UPSI, Perak, Malaysia Email: naveed.r.khan@gmail.com Abstract: The purpose of this study is to contribute to the literature of service quality importance in restaurant industry. The study has been based upon the Servqual technique
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Measuring Customer Satisfaction at Liberty Mutual Introduction All High Performance organizations know the importance of managing customer relationships. There are many tools and techniques used to anticipate customer needs and expectations. Since in the end there is no profitable business without a satisfied customer. The following report will discuss the Baldrige National Quality Program (BNQP) criteria category 3. This category of BNQP specifically examines the organizations customer
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The Important of Customer Satisfaction and Loyalty in Business. 1.0 Introduction Customer satisfaction and loyalty is two important keys to be success in the business. It must be implement in all business areas such as servicing, hospitalisation, health care and others. In business environment, quality improvement have become part of everybody life and not a task or duty anymore. (Mehra & Ranganathan, 2008). It is not enough if only focus to satisfy the customer and it won’t be good to
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