Kinko’s takes pride in the ability to serve their customers in a timely and proficient manner. Their number one objective is to take care of their customer and they worked hard to develop relationships with each of their clients and they accomplish their goal by encouraging their staff to think outside the box in an effort to meet the customer’s needs. A.2 Three leadership practices of the primary leader within the organization a. Respect and trust for all employees Paul Orfalea, the founder
Words: 2964 - Pages: 12
Economics Chair of Foreign Languages PROJECT “Customer relationship managment” Performed by Mikhaylyuk Sergey Marketing Faculty Group 1509 Supervised by Mironova Dina Aleksandrovna Project defended on: ______________ 2010 __ Evaluation: ____________________ Tutor’s signature: ____________________ Moscow 2010 Contents Introduction 3 Contextual Background 4 The difference between CRM and relationship marketing 7 Benefits of Individualisation 8 1.1
Words: 3538 - Pages: 15
(Presentation by Bruce Benson, M.S.Ed. @ Seta Conference) Why are case records important? Assessment summary a. Capture relevant data elements”! b. Present accurate customer “snap shot”! c. Deficiencies and barriers should link directly to services and activities! Case management Guide a. Sequential tracking and reporting of customer contact and progress! b. Capture newly emerging barriers! c. Revise action plan! Accountability a. WIA axiom = “If it ain’t in writing, it never happened!” b.
Words: 356 - Pages: 2
TABLE OF CONTENTS CHAPTER 1 - FOREWORD 3 CHAPTER 2 – INTRODUCTION 4-5 CHAPTER 3 – BUSINESS AND CORPORATE STRATEGIES 6 CHAPTER 4 – ENTRY DECISION AND MODES OF ENTRY 7-8 CHAPTER 5 – ENVIRONMENTAL FACTORS 9 CHAPTER 6 – MARKETING STRATEGIES 10 CHAPTER 7 – INTERNATIONAL HUMAN RESOURCES 11 CHAPTER 8 – POLICIES ON ETHICS AND CORRUPTION 12 CONCLUSION 13 CHAPTER 1 - FOREWORD This is the study of the United Overseas Bank of Group (UOB) regarding their
Words: 2488 - Pages: 10
Table of Contents 1. TITLE PAGE 4 EXECUTIVE SUMMARY 6 3. INTRODUCTION: 6 4. CONTEXT OF THE COMPANY: 7 5. WHAT IS CORPORATE GOVERNANCE: 8 6. THE PURPOSE AND BENEFIT OF GOOD GOVERNANCE: 8 7. GUIDING PRINCIPLES OF GOOD GOVERANCE: 9 8. REVIEW OF REPUBLIC BANK LIMITED’S CORPORATE GOVERNANCE: 9 8.1 Organisation Structure: 10 8.2 Republic Bank Limited’s Core Values: 11 8.3 Republic Bank Limited’s Code of Conduct and Ethics: 12 8.4 Corporate Social Responsibility (CSR) in Republic Bank Limited:
Words: 4276 - Pages: 18
dependability, value-added support services and integrity in our business and personal relationships. Mission: To exceed the needs and expectations of all our stakeholders: our customers, associates, natural and specialty product consumers, suppliers, shareholders, communities, the environment and the planet. 2. Commitments To suppliers: to build and sustain fair and honest relationships and be a trusted, dependable distribution resource supported by innovative and effective
Words: 1929 - Pages: 8
| 2011 | | H.J Hichel Ltd Prepared By, Sumudu Kodagoda | DEVELOPING STARTEGIC MANAGEMENT AND LEADERSHIP SKILLS | | Table of contents Task 1...............................................................................................................................................3 Task 2.............................................................................................................................................14 Task 3.........................................
Words: 7567 - Pages: 31
decision making (The Williams Institute for Ethics and Management, 2012). “Ethics awareness inventory is designed to assist individuals with achieving specific objectives enabling an individual to understand and care about what is right or good, compare, and decide alternatives, form opinions about actions morally appropriate to take, and acquire the skills to justify decisions or ethical grounds” (The Williams Institute for Ethics and Management, 2012, p. 1). Understanding the importance of an individual’s
Words: 787 - Pages: 4
target for month of December which expected more effort from employees due to it’s last month of year then branch manager announced a highest productive status member with group names where member share a different ideas for capture market and customer so we listening many technique of insurance which group members share to us like one them which I like that try to talk with costumer in evening time which is more suitable time for making a costumer because at that time mostly people are relax so
Words: 1549 - Pages: 7
Carroll, Archie B. The Pyramid of Corporate Social Responsibility: Toward the Moral Management of Organizational Stakeholders, Business Horizons, July-August 1991 For the better part of 30 years now, corporate executives have struggled with the issue of the firm’s responsibility to its society. Early on it was argued by some that the corporation' sole responsibility was to provide a maximum financial return to s shareholders. It became quickly apparent to everyone, however, that this pursuit
Words: 6244 - Pages: 25
