Customer loyalty and the effect of switching costs as a moderator variable A case in the Turkish mobile phone market Serkan Aydin and Go¨khan O ¨ zer School of Business Administration, Gebze Institute of Technology, Gebze, Turkey, and O ¨ mer Arasil Telecommunications Authority, Ankara, Turkey Abstract Purpose – In the GSM mobile telephony sector, the main condition for protecting the subscriber base is to win customer loyalty, a key necessity for the maintenance of a brand’s life in
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APPENDIX A: ASSIGNMENT COVER SHEET (SAMPLE) ASSIGNMENT COVER SHEET | Surname | NGUBO | First Name/s | JABULISILE HAPPINESS | Student Number | 501854 | Subject | BUSINESS MANAGEMENT 1A | Assignment Number | 01 | Tutor’s Name | THEMBA MKHIZE | Examination Venue | DURBAN | Date Submitted | 02 APRIL 2015 | Submission (√) | First Submission | √ | .resubmission | | Postal Address | 17 Queen street | | Pietermaritzburg | | |
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tA B L E o F C o n t E n t S oUR EtHICAL FoUndAtIon, oUR CoRE VALUES And oUR KEy dRIVERS ........................1 Our Code of Business Ethics ..........................................2 We are passionately focused on business results and customer success. ........................................14 Fair Dealing .....................................................................14 SECtIon I EtHICAL BEHAVIoR We uphold the highest ethical standards and are accountable for all we
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importance of a vision, mission, and values in determining a strategic direction as it relates to Metrotek. I will further analyze how the vision, mission, and values guide Metrotek strategic direction. Finally, I will evaluate how the company addresses customer needs and critique how it achieves competitive advantage. The mission of Metrotek is to provide staffing solutions to companies as well as job seekers to promote economic growth and stability. To accomplish our mission, we offer flexible staffing
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Examining Emotions, Attitudes, and Job Satisfaction Gbemisola Salako Dr. John H. Carter BUS 520- Summer/2014 July 17, 2014 Question # 1- Examine the approach Trader Joe’s uses to promote a positive work environment for its employees. Determine at least three (3) ways in which Trader Joe’s is able to increase job satisfaction and performance. Job satisfaction can be described as an attitude that reflects an individual’s feelings towards one’s job, co-employees and the environment in which
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used the Maslow’s theory which is concerned about different levels of needs that affect the motivation levels of the employees while Fine Host Corp. and All Metro Health Care have used the Herzberg’s two factor theory which is concerned about the relationship between the employee satisfaction and motivation levels. Based on the case study, Mini Main Inc. provides workers with an attendance bonus for coming to work every day while Service Master provides a company-sponsored bank account and ATM cards
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and give confidence to their employees across the business to focus and effectively achieve these goals with one another by setting goals. Strong goal placement and visibility allows for faster implementation of company strategy by allowing management to assign the proper assets across numerous projects. Managers can direct their workforce on the company’s most important goals and diminish task repetitiveness amongst their group while employees have a better perceptive of how their efforts function
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European Journal of Marketing Service behaviors that lead to satisfied customers Kathryn Frazer Winsted Article information: To cite this document: Kathryn Frazer Winsted, (2000),"Service behaviors that lead to satisfied customers", European Journal of Marketing, Vol. 34 Iss 3/4 pp. 399 - 417 Permanent link to this document: http://dx.doi.org/10.1108/03090560010311920 Downloaded on: 16 September 2014, At: 19:29 (PT) References: this document contains references to 72 other documents. To copy
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identifies mistakes made by top management. These mistakes clearly indicate top management failure to use project management principles in starting up a new manufacturing branch. It also points out the learning outcomes when good efforts are placed at the right places and with the right human talent employed. In the new economy organizations have to focus on the customer, environment and its resources and change their approach in doing business (paradigm shift). Senior management has to give clear goals
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will be discussed. Examples like different culture changes an organization’s competitiveness in the market. We will also be evaluating various objective and methods on how an organization can improve, develop and influence to build a stronger management process. The objective of this report is to analyse and explain how SIA, a Singapore company changes its culture to suit a dynamic changing environment and became a successful company with its corporate values and cultures. 2.0 Introduction
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