SERVICES AND CUSTOMER'S SATISFACTION IN QATAR: A STATISTICAL ANALYSIS* Khalid Al-Sulaiti Abdullah Al-Khulaifi Fawzi AI-Khatib College of Business and Economics Qatar University ABSTRACT The main objectives of this study are to evaluate bank customer expectations of service quality and to assess whether bank services provided by these institutions are satisfactory to Qatari customers. The study also examines empirically the determinants of the buying behavior of bank customers in Qatar. A questionnaire
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PETRI KÄRKI The Impact of Customer Order Lead Time-Based Decisions on the Firm's Ability to Make Money Case Study: Build to Order Manufacturing of Electrical Equipment and Appliances ACTA WASAENSIA NO 257 ________________________________ INDUSTRIAL MANAGEMENT 25 UNIVERSITAS WASAENSIS 2012 Reviewers Professor Olli-Pekka Hilmola Lappeenranta University of Technology Department of Industrial Management Prikaatintie 9 FI–45100 Kouvola Finland Doctor Yongjiang Shi University
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countries. P & G is tightly integrated with some of the largest retailers in United States of America as well as world around and around the world Distribution channels all over the world. We conducted the study to determine the attitudes of the customers towards beauty line products based on the products of P & G. Our sample size is 30(Male 3, Female 27). We have used some variables (Dependent& independent). The variables are Consumer’s preference, Culture, Buying ability, Personality, Price, Value
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History of wristwatch Today, a wristwatch is considered as much of a status symbol as a device to tell time. In an age when cell phones and digital pagers display tiny quartz clocks, the mechanical wristwatch has slowly become less of an object of function and more a piece of modern culture. Walk into the boardroom of any Fortune 500 company and you’re likely to see dozens of prestigious wristwatches, including such names as Rolex, Vacheron Constantine, Frank Muller, Jaeger-LeCoultre and even Patek
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改革与管理 以 ZARA 为例对品牌服装顾客满意度分析 刘 胜 a，邬关荣 b （浙江理工大学 a. 服装学院；b. 经济管理学院，杭州 310018 ） 摘要：以顾客满意度为切入点，运用理论构造顾客满意度理论模型，通过问卷调查分析 ZARA 服装的顾客满意度，进而研究 ZARA的全新运营模式。 关键词：品牌服装；满意度；ZARA 中图分类号：F768.3 文献标识码：B 文章编号：1001-7003 （2009 ）03-0009-03 菲利普 科特勒把顾客满意度定义为：一个人通过 · 因此， 研究品牌服装顾客满意度分析的根本目的 对一个产品的可感知效果 ( 或结果 ) 与他的期望值相比 就是要找出我国服装品牌在走向差异化和国际化的进 较后所形成的愉悦或失望的感觉状态 ，顾客满意度的 程中所需要进行研究和讨论的重要内容。 高低将会决定顾客今后对供方的续行动 ，正面行动如 1 忠 诚 、重 复 购 买 、赞 美 、推 荐 给 其 他 人 等 ，负 面 行 动 如 1.1 停止再购买、索赔、攻击等。 服装零售顾客的满意度是 研究构架 理论模型 顾客满意度指数测评体系的理论模型包括输入变
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wW‡bi Kvh©vjq Office of the Dean Av_© GÛ Gbfvqib‡g›Uvj mv‡q‡Ým Abyl` weÁvb K¨v‡dUvwiqv feb, 2q Zjv (c~e© cvk) KvR©b nj, XvKv wek¦we`¨vjq XvKv -1000, evsjv‡`k| Faculty of Earth and Environmental Sciences Science Cafeteria Building, 1st floor (East side) Curzon Hall, University of Dhaka, Dhaka-1000, Bangladesh. NO/FEESc.................2015/2016 ZvwiL:03/11/2015 weÁwß-1 ÔKÕ-BDwbU fwZ© : 2015-2016 MZ 30 A‡±vei 2015 ZvwiL ïµevi AbywôZ 2015-2016 wk¶ve‡l©i XvKv wek¦we`¨vj‡qi 1g
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Company profile Titan Industries is the organization that brought about a paradigm shift in the Indian watch market when it introduced its futuristic quartz technology, complemented by international styling. With India's two most recognized and loved brands Titan and Tanishq to its credit, Titan Industries is the fifth largest integrated watch manufacturer in the world. The success story began in 1984 with a joint venture between the Tata Group and the Tamil Nadu Industrial Development Corporation
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5) When asked about whether the degree of McDonalds’ food variety compared with other fast food shops are enough, only slightly more than a half of the respondents think that it is enough. The percentage is not high which shows the respondents do not satisfy with McDonalds’ food variety. | YES | NO | Enough food variety | 58% | 42% | 6) In another question on which of the McDonalds’ meals are worth to pay are shown in Table II. A possible explanation is that people prefer a cheaper meal
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JISC DEVELOPMENT PROGRAMMES ‘Electronic Theses’ FAIR Project Final Report Project |Project Acronym | |Project ID | | |Project Title |‘Electronic Theses’ | |Start Date |1st July 2002 |End Date |30th September 2004
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on the customer satisfaction level towards that product or service. In this competition, they must have to give extremely high consideration to their customers. They must have to produce such level of services and products to its customers that they could attract them and can satisfy them and make them loyal to their product and services. Customer satisfaction is a key factor in finding out why customers leave or stay with a bank. Generally, any bank needs to know how to keep their customers, even
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