awards, myths, stories, ceremonies, ways of communicating 3) BASIC ASSUMPTIONS Actions inconceivable in a certain culture (unsafe behavior, refusal to learn languages,…) Outcomes associated with Culture: * Attitudes and Behaviors * Job Satisfaction * Commitment * Intentions to stay in the company * Quality of communication Four Functions of Organizational Culture: Establish who the company is and what it stands for, to drive energy around that is really important to promote
Words: 12766 - Pages: 52
out, and reports them to their supervisors. 2. Joseph was very excited about moving into his new office with a window, after 4 years of working in a cubicle. However, after moving in, he found that nothing had really changed. His level of work satisfaction remained the same. Which of the following explains what happened to Joseph? a. People tend to overestimate the pleasure they will receive from a future positive event. b. People tend to overestimate the sadness they will feel when experiencing
Words: 2165 - Pages: 9
reports them to their supervisors. 2. Joseph was very excited about moving into his new office with a window, after 4 years of working in a cubicle. However, after moving in, he found that nothing had really changed. His level of work satisfaction remained the same. Which of the following explains what happened to Joseph? a. People tend to overestimate the pleasure they will receive from a future positive event. People tend to overestimate the sadness they will feel when experiencing
Words: 2098 - Pages: 9
E-Banking: ‘A new era of customer satisfaction through SMS Banking’ Abdullah Hassan, BBA(Hon’s), Fourth Year, Department of Management Studies, University of Chittagong, abdtek@gmail.com Abstract According to the Euronet mobile Banking Guide, there are currently close to 400 mobile operators in over 133 countries who are signing up 4 to 6 new customers every second. That means people are now much more interested in cell phone than before. Users always seek multi-dimensional use
Words: 3779 - Pages: 16
operates in the Hampton Roads, Virginia area. It is trying to expand its business and customer base to other areas outside of its current area of operations in order to increase profits. Unfortunately, Peak Health Plan has been experiencing issues with high employee turn-over rates and sub-par customer service. Senior Leadership at peak have are trying to figure out whether the evident lack of employee job satisfaction is affecting company growth to a level that would require radical changes to be implemented
Words: 619 - Pages: 3
will use different research articles to develop a model which shows that job satisfaction, employee motivation and employee involvement (independent variable) has an impact on employee turnover (dependent variable). Hence the purpose of this research will be, firstly getting the perception of employees at work by conducting semi structure interviews as an instrument of data collection to explore the effect of Job satisfaction, employee motivation and employee involvement on employee turnover. Secondly semi
Words: 8365 - Pages: 34
been well documented elsewhere, the elements of job satisfaction include pay, feelings regarding supervision, and co-worker relations (Hulin & Smith, 1965). Low job satisfaction has been shown to be linked with strong tendencies toward exit behaviors such as transferring, quitting, and intending to quit and has also been linked with tendencies toward neglectful behaviors such as increased error rate, lateness, and absence. High job satisfaction appears to promote voice behaviors such as making
Words: 1846 - Pages: 8
(ARA) are driven by employee satisfaction. Applied Research Associates employs just over 1,200 employees and the study will use a written, paper survey to collect information from 200 randomly selected employees. Some of the information collected will be used to classify the study participants. The remaining information regarding employee views on benefits and career advancement opportunities within the company will be used to measure the level of employee satisfaction and will be analyzed for potential
Words: 2208 - Pages: 9
goal of “Growth Through Customer Service.” Bob Kierlin, Fastenal Founder stated, “Fastenal is an organization that really believes in people – that people can do great things, if they are given a chance.” They call themselves the “Blue Team.” The Cultural Values of Fastenal are: * Ambition (aggressive, energetic work ethic), * Innovation (they listen to their employees – from truck drivers to store managers, they want ideas from people closest to the customer or process, * Integrity
Words: 4963 - Pages: 20
ORGANIZATIONAL BEHAVIOR Unit- 1. Definition, need and importance of organisational behaviour- nature and scope- frame work – organisational behaviour models. What Managers Do Manager: Individuals who achieve goals through other people. Managerial Activities • • • Make decisions Allocate resources Direct activities of others to attain goals Where Managers Work A consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common
Words: 12695 - Pages: 51
