Information systems 46 A. The Importance of Ethics in Information Systems 46 B. Electronic Networks 46 C. The Moral Dimensions of Information Systems 50 7.0 Computer and Computer Processing 57 A. What is a Computer? 57 B. Systems Approach 58 C. Classification of computers 64 8.0 Information Systems Software 66 A. Computer Software 66 B. System Software 66 C. Application Software 68 9.0 Managing Data Resources 74 A. Organizing Data in a traditional environment 74 B. Limitations
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Customer Relationship Management VSF This book is dedicated to my children Emma and Lewis of whom I am enormously proud. Customer Relationship Management Concepts and Technologies Second edition Francis Buttle AMSTERDAM • BOSTON • HEIDELBERG • LONDON • NEW YORK • OXFORD PARIS • SAN DIEGO • SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO Butterworth-Heinemann is an imprint of Elsevier Butterworth-Heinemann is an imprint of Elsevier Linacre House, Jordan Hill, Oxford OX2 8DP 30 Corporate
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communities Engagement, expertise and sustainable service environment Environmental sustainability, inside and out supply chain A holistic approach Governance Managing risk, maintaining trust public engagement Collaborating for societal progress 2009 performance Data summary 1 4 6 10 14 18 24 32 36 40 44 Samuel J. Palmisano Chairman, President and Chief Executive Officer It was at the height of the economic crisis in 2008 that IBM introduced the idea of a smarter planet. To some, this might not
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Operations Management for MBAs Operations Management for MBAs Fifth Edition Jack R. Meredith Scott M. Shafer Wake Forest University VICE PRESIDENT & EXECUTIVE PUBLISHER EXECUTIVE EDITOR PROJECT EDITOR ASSOCIATE DIRECTOR OF MARKETING MARKETING MANAGER MARKETING ASSISTANT PRODUCT DESIGNER MEDIA SPECIALIST SENIOR CONTENT MANAGER SENIOR PRODUCTION EDITOR PHOTO DEPARTMENT MANAGER DESIGN DIRECTOR COVER DESIGNER PRODUCTION MANAGEMENT George Hoffman Lisé Johnson Brian Baker Amy Scholz Kelly
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07-046 Rev: December 8, 2011 Sony's Battle for Video Game Supremacy John Sterman, Khan Jekarl, Cate Reavis As Sir Howard Stringer, CEO of Sony Corporation, settled in for his flight back to Japan from New York, a number of pressing issues occupied his mind about Sony’s future. At the forefront, Sony’s next generation video game console, the PlayStation 3 (PS3), was set to launch worldwide on November 17, 2006, a mere week away. Despite PlayStation 2’s (PS2) dominance in the last generation
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Situational Analysis Tools A thorough situational analysis will begin with an initial study of the business case in order to identify the current or implied mission, vision, strategic direction and strategic goals, as well as the preferences, needs, targets and constraints of significant stakeholders (e.g. shareholders, senior management, creditors, customers, suppliers, etc.). As well, the more obvious strengths and weaknesses, and a good cross-section of opportunities and threats (SWOT) can
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claims histories and major repairs is kept on a set of CDs that is sent to the dealership each month. At the dealership, the VIN is entered into a personal computer that accesses the CDs. However, the dealership buys 100 to 400 used cars a month from other locations. Sometimes the used car buyer is at an auction and does not have access to a computer. Sometimes the buyer is at an estate sale or other private sale. Currently, these are ―blind‖ sales in that they are made without reviewing current VIN
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Purpose: To study whether a fast supply network structure interacts with Customer Integration (CI) by positively moderating the relationship between CI and efficiency performance. Design/methodology/approach: Two hypotheses are developed, incorporating dimensions of Customer Integration, Fast Supply Network Structure and Efficiency performance. The hypotheses are tested through a hierarchical regression analysis using data from a sample of 200 manufacturing plants. Findings: CI alone is not enough to guarantee
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Your Company The Secret of Change Factors of Change The Politics of Change Opportunity Factors The 30-Second Recap Lesson 7. Organizing Your Office Your Desk and Chair The Science of Ergonomics The 30-Second Recap Lesson 8. Managing Your Computer Hardware Software System Tools The 30-Second Recap Lesson 9. Organizing Your Staff Conducting a Survey Implementing Solutions The 30-Second Recap Lesson 10. Managing Your Budget Companies and Budgets Universal Principles Ratio Analysis
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questions for each case. These exercises have multiple components and can include: calculating assorted financial ratios to assess a company’s financial performance and balance sheet strength, identifying a company’s strategy, doing five-forces and driving-forces analysis, doing a SWOT analysis, and recommending actions to improve company performance. The content of these case exercises is tailored to match the circumstances presented in each case, calling upon students to do whatever strategic
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