1. ______ (22 points) 2. ______ (18 points) 3. ______ (20 points) 4. ______ (18 points) 5. ______ (22 points) 6. ______ (18 points) 7. ______ (14 points) 8. ______ (20 points)
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Page :: 1 ITIL® v3 Foundation Study Guide Release Version 4.2.2.5 About taruu ................................................................................................................................................... 5 Overview ....................................................................................................................................................... 5 Additional Exam Resources.............................................................................
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Operations Management: Introduction Ms Nok Si Leon is general Manager of a restaurant in the departures area of the new airport of the Republic of Nestorian. The restaurant will be serving a range of food such as snacks, sandwiches and soft drinks; along with 3 course meal and a variety of alcoholic drinks. The contract rules that it must operate 18 hours a day 7 days a week. Ms Nok is aware that the demand will vary and also due to the change in time zones customer may like to order a 3 course
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Development Manifesto." (www.agilemanifesto.org) The precursor to Agile project management was the brainchild of Dr. Winston Royce. Introduced in his 1970 treatise, “Managing the Development of Large Software Systems,”1 Dr. Royce presented a 5-point rebuttal of the sequential development Waterfall Model, which had been the status quo for project managment. The waterfall model views a process as a series of steps cascading downwards as shown in the illustration below:
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Project Report On ANALYSIS OF FINANCIAL ACTIVITIES IN TATA STEEL, WEST BOKARO UNDERTAKEN AT TATA STEEL LTD., WEST BOKARO DIVISION, RAMGARH, JHARKHAND Under the guidance of “Mr. M.R.S.S. Srinivas (Manager Accounts) & Mr. Kumar Sunil (Accounts Head)” Submitted as a part of academic curriculum for the award of The degree of Post Graduate Program in Management Indian Institute of Management Rohtak By: Ashish Priyadarshi PGP05.114
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Supplier Development at Honda, Nissan and Toyota: Comparative Case Studies of Organizational Capability Enhancement* Mari Sako Professor of Management Studies Said Business School University of Oxford Park End Street Oxford OX1 1HP, UK Email mari.sako@sbs.ox.ac.uk October 2002 * This study was funded by the International Motor Vehicle Program (IMVP), the UK Economic and Social Research Council, and the Japan Foundation. I am grateful to the interviewees at the three automakers and suppliers who
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BU385 Midterm 2 Tutors: Dylan Cowley Greg Krikorian Coordinator: Jason Liou Some images used from course and textbook slides. 1 Did you know that… • Your donation DIRECTLY supports an education development project in Latin America? • AND you can go build the project funded THIS SUMMER with us? How to Apply! • www.lauriersos.com: – Visit the ‘Trips’ section to see upcoming opportunities at your school – Click the trip and fill out the online application form. • With questions e-mail
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ITIL V3 Sample Paper 1 1. Which of the following is NOT a step in the Continual Service Improvement (CSI) model? a) What is the vision? b) Did we get there? c) Is there budget? d) Where are we now? 2. What is the RACI model used for? a) Documenting the roles and relationships of stakeholders in a process or activity b) Defining requirements for a new service or process c) Analyzing the business impact of an incident d) Creating a balanced scorecard showing the overall status of Service
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chart 8 7.3 Work breakdown structure (WBS) 9 8 Project management software (PMS) 10 9 TQM 11 10 Critical Path Method (CPM) 11 11 Management by Objectives 11 12 Conclusion 12 13 References 12 14 Bibliography 13 Appendix A : Nine Project Management Areas 14 Appendix B : Project lifecycle 17 Appendix C :Common project Management tools and Techniques 19 OVERVIEW OF PROJECT MANAGEMENT TOOLS AND CONCEPTS IN A HOSPITALITY & TOURISM ORGANIZATION Introduction
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Management Mikee Lyka C. Menes 3-Marketing Management Total Quality Management (Companies) Total Quality Management (Companies) * Total Quality Management of McDonalds Introduction The father of the quality movement which is W. Edwards Deming introduced the concept of management named Total Quality Management (TQM). This approach management originated in Japanese Industry in the 1950’s and became popular in the West since early 1980’s. TQM is a system for a customer focused organization
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