Dr. Kaoru Ishikawa, Quality Guru Adam Finley Total Quality Management Professor Lee Thompson March 24th, 2013 Dr. Kaoru Ishikawa, Quality Guru The importance of quality assurance in a professional environment has evolved over the years as we have learned the direct and indirect impacts that quality control plays in the success of an organization. Quality revolves around two main focus points in the business field; “the design of goods and services and the control of quality during execution
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