What is Banking Ombudsman (BO)? * He hears customers’ complaints against banks. * BO was first setup in UK. * In India, RBI started this scheme in 1995. Appointment & Tenure * Earlier RBI used to appoint reputed persons from banking, finance, management, legal etc. sectors as Banking Ombudsmen (BO). * But now RBI has reserved this BO post for its own Chief General Managers and General Managers. * Tenure: 3 years at a time. * Reappointment: yes possible. Jurisdiction *
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SECTION VIII END OF TEXTBOOK COMPREHENSIVE CASE ANALYSIS Guidelines For Using Cases Suggested Chapters, Part, Challenge Level, Team Cases, Comments Case Number Chapter Part Level Comprehensive 1 3 2 Medium 2 5 2 Medium 3 6 2 Medium 4 7 2 Medium 5 2 Medium 6 8 3 Challenging 7 9 3 Medium 8 8 3 Medium 9 9 3 Medium 10 5 Medium Comprehensive 11 13 5 Medium 12 15 5 Medium 13 16 6 Medium 14 Advanced Comprehensive
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The richest man in the world explains how to save the planet. At 58, Bill Gates is not only the richest man in the world, with a fortune that now exceeds $76 billion, but he may also be the most optimistic. In his view, the world is a giant operating system that just needs to be debugged. Gates' driving idea – the idea that animates his life, that guides his philanthropy, that keeps him late in his sleek book-lined office overlooking Lake Washington, outside Seattle – is the hacker's notion that
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Body Shop Case Study The Body Shop #1 1. In this case, how does The Body Shop address the four components of social responsibility? In the Body Shop, what tensions among these components were at work? Economic- The Body Shop used inexpensive ingredients in the products offered. There was also a recycle program where the customers could return used bottles and receive a discount which would save the company money by not having to buy more supplies. The Body Shop also created a company with strong
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Business Environment Assignment |Qualification |Unit number - title - level | |BTEC Level 5 HND in Business |Unit 1 – Business Environment - Level 4 | |Student name |Assessor name
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Erin Goff Managerial Economics BUS 640 Should you Buy or Rent a House? Instructor Bolden 06/04/2012 Abstract One of the biggest decisions people will make is if they should buy or rent a home. There are many advantages and disadvantages in each decision. Explicit costs are easily seen by consumers. Implicit costs and opportunity costs are not always recognized and often looked over when making decisions. I wanted to see the costs in terms of both of these. I am focusing on the costs of each in
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A Suggestion to improve HongKong Suning’s customer service 1. Introduction: Established in 1990, Suning is the top one appliance retail operator and E-commerce in China. It is the commercial leader in China. Among China’s top 3 privately-run enterprises. As the largest commercial retail enterprise in China, Suning Commerce ranks first among top 500 Chinese private enterprises with the brand value of 95.686 billion yuan. In July of 2004, Suning Commerce （Suning Appliance (002024)） was listed
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The Fashion Channel Case Write Up Summary Beginning in the year 2006, the fashion channel has suffered from fierce competition from other channels, which are non-dedicated fashion networks. Both the viewership and the revenue increase were dropped down sharply. Actions need to be taken immediately to drive the company back on track. There were at least two impediments lying ahead, like the TFC did not know well in viewer’s interest, awareness, perceived value, it may cause the loss of the viewers
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Illiterate are constantly struggling to function well in the society. Their lack of basic essentials can be disastrous in terms of losing their human potential and productivity and a general failure to access many of life's opportunities. How can anyone with low literacy rate complete daily tasks such as writing a letter, filling out forms, helping their child with homework and so on? Illiterate adults face problems not only in the workforce but right in their very own homes. Almost everything
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Block IV MACROECONOMICS – II UNIT 17 Inflation 1-14 UNIT 18 Banking and Money Supply 15-31 UNIT 19 International Trade and Balance of Payments 32-50 UNIT 20 Economic Indicators 51-62 UNIT 21 Business Cycles 63-71 UNIT 22 Economic Growth, Development and Planning 72-84 Economics for Managers Expert Committee Dr. J. Mahender Reddy Vice Chancellor IFHE (Deemed to be University) Hyderabad Prof. Y. K. Bhushan Vice Chancellor IU, Meghalaya Prof. Loveraj Takru Director, IBS Dehradun IU, Dehradun
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