matten@nottingham.ac.uk www.nottingham.ac.uk/business/ICCSR Corporate Citizenship: Towards an extended theoretical conceptualization Dirk Matten & Andrew Crane Abstract Corporate citizenship (CC) has emerged as a prominent term in the management literature dealing with the social role of business. This paper critically examines the content of contemporary understandings of CC and locates them within the extant body of research dealing with business-society relations. Two conventional views of CC are
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edition December 2002 i Acknowledgments I would like to thank the following journals and organizations for granting permission to reprint material: Newbury House, the Center for Applied Linguistics, Language Learning, TESOL, the SPEAQ Journal, Academic Press. I have had a great deal of help and feedback from many people in writing this book. Among the many scholars and friends I am indebted to are Marina Burt, Earl Stevick, Heidi Dulay, Robin Scarcella, Rosario Gingras, Nathalie Bailey, Carolyn
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Table of Contents CHAPTER ONE 1 1.1 Introduction 1 1.1.1 In the old era and current state era 1 1.2 Statement of the Problem 2 1.3 Research Objectives 2 1.4 Research questions 3 1.5 Significance of the study 3 CHAPTER TWO 5 2.1 Literature review 5 2.1.1 General overview 5 2.1.2 Overview of HRM 6 2.2 Conceptual framework 9 2.3 Research hypothesis 10 2.3.1 Hypothesis One 10 2.3.2 Hypothesis two 11 CHAPTER THREE 12 3.0 Research Methodology 12 3.1 Introduction 12
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LITERATURE REVIEW The researcher will review existing literatures on customer service in the banking industry of Ghana. This chapter takes a look at the various variables that may influence important customer service amid fierce competition from the perspective of some writers and researchers. It starts with profile of the banking industry under study through to the importance and nature of the customer practices, Customer Satisfaction, Retention and Customer Loyalty, Customer Relationship Building
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CHAPTER II Review of Related Literature A. RELATED LITERATURE Before, people have a simple way of living, but because o their intelligence and ability, they expanded their thoughts and minds to create something to improve and make their daily routine more easier and comfortable. As time goes by, man improves himself as well as their inventions and discoveries. Man always seeks for easier and better way of living. As these modern technologies was invented, inventors and programmers
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political and institutional contexts. HRM differs across countries but to date the comparative literature has tended to focus on cultural issues. Research that systematically analyzes socio-economic, institutional and societal contexts and their impact on HRM remains underdeveloped and there is a significant opportunity for work which draws on theory from adjacent fields - e.g. the varieties of capitalism literature, theories of cross-national organization and research in comparative political studies and
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Sustainable Export Marketing Strategy Fit and Performance Athina Zeriti, Matthew J. Robson, Stavroula Spyropoulou, and Constantinos N. Leonidou ABSTRACT Despite the growing global importance o f sustainability issues, scant research has examined marketing strategy sustain ability issues in international settings. Although significant prior work has examined drivers and performance conse quences o f adaptation/standardization o f marketing strategies in international markets, researchers have
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FOREIGN DIRECT INVESTMENT – LOCATION ATTRACTIVENESS FOR RETAILING FIRMS IN THE EUROPEAN UNION1 Pervez N. Ghauri Manchester School of Management, UMIST United Kingdom Email: Pervez.Ghauri@umist.ac.uk Ulf Elg Dep. of Business Administration, School of Economics and Mgmt, Lund University, Sweden Email: ulf.elg@fek.lu.se Rudolf R. Sinkovics Manchester School of Management, UMIST United Kingdom Email: Rudolf.Sinkovics@umist.ac.uk 1 The authors would like to thank Handelsbanken’s Research Foundations
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magnet to the internationals student.UK is first choice of overseas students among many other countries. UK universities are best in world which educates students to world class standards. The principle reason to study in UK universities are High academic standards, cutting-edge educational facilities (particularly in the sciences, engineering and the arts), and broad range of offerings combined with the flexibility to accommodate individual student needs. The government and the British Council developed
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economies (SMOPEC), their international or global expansion strategies behind outward foreign direct investments. Using a sample of 1089 subsidiaries, of which 187 are Icelandic subsidiaries, 444 are Irish subsidiaries and 458 are Israeli subsidiaries. We explore the geographical and industrial pattern of their direct investment strategies. Our analysis reveals several important facts. Firstly, most of the outward foreign direct investment (OFDI) is directed in finance, insurance and real estate services
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