CERTIFICATE This is to certify that the research report title ‘‘Analysis of Employee Absenteeism” Submitted in partial fulfillment for the award of “MBA” Programme of Department of Business Management, Kurukshetra University Kurukshetra was carried out by Anupama under my guidance. This has not been submitted to any other University or Institution for the award of any degree certificate.
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-Tom Peters, Thriving on Chaos Chapter 1: Conceptual Framework for CRM What is Customer Relationship management? Before we begin to examine the conceptual foundations of CRM, it will be useful to define what is CRM. A narrow perspective of customer relationship management is creating a team relationship among sales, marketing, and customer support activities within an organization. Another narrow, yet relevant, viewpoint is to consider
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Principles of OPERATIONS MANAGEMENT Seventh Edition r Jay Heizer Jesse H. Jones Professor of Business Administration Texas Lutheran University Barry Render Charles Harwood Professor of Operations Management Crummer Graduate School of Business Rollins College PEARSON Prentice Hall Upper Saddle River, New Jersey 07458 About the Authors vi Foreword xx Preface xxi PART i l l 1, Introduction to Operations Management 1 Operations and Productivity 1 Global Company Profile:
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1.0Title THE IMPACT OF TOTAL QUALITY MANAGEMENT (TQM) ON CUSTOMER SATISFACTION AND COMPETITIVE ADVANTAGE The proposed title for this research study is The Impact of Total Quality Management (TQM) to achieve competitive advantage in the Hospitality Sector. The research will give a background of information and literature review on TQM practices and how it enhances customer satisfaction by offering effective customer service. It will present various methodologies and approaches that will be used
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hospital” STUDY CONDUCTED AT: [pic] Fortis La Femme, New Delhi. SUBMITTED BY: Miss Ankita Srivastava SUBMITTED TO: Prof. P.N. Mishra Director Institute of Management Studies DAVV, Indore. And Mrs. Nidhi Sharma Kohli Manager, Marketing Fortis La Femme, New Delhi. [pic] INSTITUTE OF MANAGEMENT STUDIES DEVI AHILYA VISHWAVIDYALAYA, INDORE. JUNE-JULY, 2007. ACKNOWLEDGEMENT A project work is done by a student with a view to learn about a
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MANAGEMENT DISCUSSION & ANALYSIS Infrastructure development is the most crucial factor for India's economic and social development. If we are talking about a double digit India's GDP growth for next 10-15 years we have to invest in the infrastructure development to achieve and sustain this growth. India has the necessary human and natural resources for becoming world's leading economy but without infrastructure these assets cannot be adequately utilized. Last twenty years of our journey has been
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such as risk management or redistribution of risk away from risk-averse investors towards those more willing and able to bear risk. Derivatives also help price discovery, i.e. the process of determining the price level for any asset based on supply and demand. All markets face various kinds of risks. This has induced the market par-ticipants to search for ways to manage risk. The derivatives are one ofthe categories of risk management tools. As this consciousness about risk management capacity of
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A PROJECT REPORT ON “WHOLE SALE BANKING OPERATIONS” IN AXIS BANK SUBMITTED TO ANNAMALAI UNIVERSITY IN PARTIAL FULFILLMENT FOR DEGREE OF M.B.A. (BUSINESS APPLICATION) For the Academic year 2008-2010 Submitted by: Miss. SHILPA S. UPADHYAY Under the Guidance of Miss. RIDDHI DESHPANDE CENTUM LEARNING CENTRE, SHANKAR NAGAR, NAGPUR AFFILIATED BY ANNAMALAI UNIVERSITY, CHENNAI CENTUM LEARNING CENTER, NAGPUR AFFILIATED BY ANNAMALAI UNIVERSITY, CHENNAI CERTIFICATE This is to certify
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INDUSTRY OVERVIEW 1.1. WRIST WATCH INDUSTRY Wrist Watches form an integral part of the personality of individuals in the present era. Earlier seen as a luxury item, they are now witnessing a fundamental change in perception, and are now gaining respect as an essential utility item. For the watch industry, time seems in its favour what with the liberalization of the Indian market coupled with the rising purchasing power of the young and consumerist Indians. Indian watches market was for long dominated
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ntroduction This report is aimed at critically analysing the macro, meso and micro business environment of Tesco, one of the largest food and grocery retailers in the world, operating around 4,331 stores. Strategic evaluation tools such as PESTEL, Porter’s Five Forces, SWOT and Value Chain analysis have been used by researchers in order to achieve this aim. Tesco – Company Overview Tesco is among the largest food retailers in the world with revenue in excess of £54 billion in 2009 and employing
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