Customer Retention Strategies Customer Retention Strategies Project Report on Customer Retention Strategies Table of Contents Introduction 4 Executive Summary 5 Jabong 6 Myntra.com 8 Airtel 10 Starbucks 12 Big Bazaar 14 BSNL 16 Comparison 18 Conclusion 19 References 20 Introduction Customer Retention is the activity that a selling organization undertakes in order to reduce customer defections. A company’s ability to attract and retain new customers, is not only related to
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in each store, from the products it stocks in the warehouse, to the front-end that helps speed checkout. Walmart’s philosophy: provide everyday low prices and superior customer service worked the best. Lower prices also eliminated the expense of frequent sales promotions and sales are more predictable. Walmart has invested heavily in its cross-docking inventory system. Cross docking has enabled Walmart to achieve economies of scale which reduce its costs of sales. With this system, goods are continuously
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analytical An analytical framework for evaluating e-commerce business models and strategies Chung-Shing Lee The author Chung-Shing Lee is Director of Electronic Commerce Resource Center and an Assistant Professor of Information Systems and Technology Management in the School of Business at Pacific Lutheran University, Tacoma, Washington, USA. Keywords Internet, Economy, Innovation, Strategy Abstract Electronic commerce or business is more than just another way to sustain or enhance existing business
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explain basic concepts in the study of consumer behavior. Introduction Why is it difficult to market any product to consumers? The reason is simple: Consumers are complex and constantly changing. Not only is it difficult to figure what marketing program will work but also what worked yesterday may not work today. Thus marketers must constantly improve their understanding of customers. Understanding consumer behavior and knowing your customers is never simple. Customers may say one thing but do another
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Case Study – Procter & Gamble ® / Case # 24 Student Name BUS 4333.50 Dr. Derek Crews July 26, 2009 Table of Contents Topic Page 1. Executive Summary 2 2. Introduction 3 3. Problem Statement 3 - 5 4. Environmental Scanning 5 5.1. SWOT Analysis 5 - 10 5.2. Financial Ratios 11 - 14 5.3. Porter Five Forces Analysis 14 - 16 5. Strategic Formulation 16 - 17 6.4
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------------------------------------------------- like you:…………………………………………. Date:……………………… | 1. Walmart’s focus on supply chain management is responsible for its leadership in the retail industry. Discuss the distribution and logistics practices adopted by Walmart. How far has Walmart’s supply chain contributed to its competitive advantage? Explain. The retail biggest giant, retail supermarket chain “Walmart” serves customers and members more than 200 million times per week at more than
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Howard Schultz: “The idea was to create a chain of coffeehouses that would become America’s “third place.” At the time, most Americans had two places in their lives – home and work. But I believed that people needed another place, a place where they could go to relax and enjoy others, or just be by themselves. I envisioned a place that would be separate from home or work, a place that would mean different things to different people,” (Moon). By working toward this goal, Starbucks wants to open new
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Starbucks Marketing Plan May10, 2010 Index Executive Summary.................................................................................................................3 Market Summary.....................................................................................................................3 Target Markets.........................................................................................................................3 Market Demographics
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Economy & Business ISSN 1314-7242, Volume 8, 2014 Journal of International Scientific Publications www.scientific-publications.net LOCATION AND LAYOUT AS SOURCES OF COMPETITIVE ADVANTAGE OF SMALL RETAILERS Nikola Knego, Kristina Petljak, Rudolf Vouk University of Zagreb, Faculty of Economics and Business Zagreb, Department of Trade Trg J.F. Kennedy 6, 10 000 Zagreb, Croatia Abstract The decision about the location is one of the most important decisions taken by the retailer because
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experience in sewing handmade items, as well as, having a full time career in the business world, the natural progression for the business to grow is to invest in an internet site. According to market research there is a great demand for the items I am producing. Mama Mimi’s will achieve fast, significant market penetration through a solid business model. This experience will provide Mama Mimi’s with the empirical information as well as my passion to provide the baby market with a sought after
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