European Journal of Marketing 30,1 8 Received October 1994 Revised April 1995 SERVQUAL: review, critique, research agenda Francis Buttle Manchester Business School, Manchester, UK SERVQUAL: a primer SERVQUAL provides a technology for measuring and managing service quality (SQ). Since 1985, when the technology was first published, its innovators Parasuraman, Zeithaml and Berry, have further developed, promulgated and promoted the technology through a series of publications (Parasuraman et al
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A Skeptic's Guide to Computer Models by John D. Sterman This article was written by Dr. John D. Sterman, Director of the MIT System Dynamics Group and Professor of Management Science at the Sloan School of Management, Massachusetts Institute of Technology, 50 Memorial Drive, Cambridge, MA 02139, USA; email: jsterman@mit.edu. Copyright © John D. Sterman, 1988, 1991. All rights reserved. This paper is reprinted from Sterman, J. D. (1991). A Skeptic's Guide to Computer
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Spring 2010 School of Engineering Maintenance impact on Production Profitability - A Case Study Växjö, 2010 Thesis no:TEK 028/2010 Obamwonyi Martyn Enofe Gregory Aimienrovbiye Department of Terotechnology (Total Quality Maintenance) Linnaeus University School of Engineering Department of Terotechnology (Total Quality Maintenance) 4SE31E Degree Project Master Thesis Författare/ Authors Obamwonyi Martyn Enofe Gregory Aimienrovbiye Linnaeus University Institutionen / Institution
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WEB PORTAL FOR FREELANCE PHOTOGRAPHERS: Connecting Freelance Photographers and Prospective Clients A Thesis Paper Presented to the Department of Information Technology Mapúa Institute of Technology School of Information Technology Buendia, Makati Philippines In Partial Fulfilment of the Requirements for the Degree Bachelor of Science in Computer Science and Bachelor of Science in Information Technology By: Ahmed Abdulrahim, Firas A. Peña, John Michael C. June 2012 APPROVAL
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Human Resource Management (MGT501) VU MGT - 501 T his subject/course is designed to teach the basic principles of Human Resource Management (HRM) to diverse audience/students, including those who are studying this as a supporting subject for their bachelor degree program. This course is designed to provide you the foundations of HRM whether you intend to work in HRM or not, most of these elements will affect you at some point in your career. Either you will be working with some organizations
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1(d).Value Chain Analysis: A Way to profit improvement & cost Reduction Learning Objective 1. how to identify the value added activity 2. how to rectify the non –value added activity 3. application in profit planning & cost reduction INTRODUCTION Competitive advantage for a company means not just matching or surpassing their competitors, discovering what the customers want and then profitably satisfying, and even exceeding
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Instructors Manual Case Studies Table of Contents Introduction Shipper Manufacturing Company ………………………………............ C-2 FHE, Inc. ……………………………………………………………….. C-5 Early Supplier Integration in the Design of the Skid-Steer Loader……... C-9 Process Design Eastern Gear, Inc. ………………………………………………………. C-17 Southwest Airlines: Singin’ the (Jet) Blues …………………………….. C-21 The Field Service Division of DMI ……………………………………. C-29 Pharmacy Service Improvement at CVS (A) …………………………… C-36 U.S.
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Language in Society 21, 1-26. Printed in the United States of America Social network and social class: Toward an integrated sociolinguistic model1 LESLEY MILROY AND JAMES MILROY Departments of Speech (L.M.) and English Language (J.M.) University of Newcastle upon Tyne Queen Victoria Road at St. Thomas' Street Newcastle upon TyneNEi 7RU, United Kingdom ABSTRACT In sociolinguistics, approaches that use the variables of socioeconomic class and social network have often been thought to be
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AD OLE SCE N T Research Report S L E E P N E E DS and Resource Guide AND PATTERNS P U B L I S H ED B Y T H E N AT I O N AL S L E E P F O U N D AT I O N AD OLE SCE N T Research Report S L E E P N E E DS and Resource Guide AND PATTERNS P U B L I S HE D B Y T H E N AT IO N A L S L E E P F O U N D AT I O N w w w. s l e e p f o u n d a t i o n . o r g Table of Contents Preface ................................................................................................
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of some of the key areas of modern linguistic theory and illustrates how an understanding of these key areas can guide and inform at least some of the decisions that translators have to make. It draws on insights from current research in such areas as lexical studies, text linguistics and pragmatics to maintain a constant link between language, translation, and the social and cultural environment in which both language and translation operate. In Other Words examines various areas of language, ranging
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