organizations in managing their existing customer while striving for growth. The common answer to such challenges is retaining customers through satisfaction. This research aims at answering what are the factors contributing towards customer satisfaction in Pakistani mobile cellular services? A typical two-stage survey was conducted. A qualitative research was conducted in first stage to collect factors, which contribute towards the customer satisfaction of a typical Pakistani cellular phone user. It was followed
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Accounting for Managers Assignment 1 PSU heavyweight BHEL has approved the divestment of 5 per cent of government holding in the company. Using the attached financial data of BHEL surface the reason and impact of the divesture. Assignment 2 LNT Finance was one of the most awaited IPO of 2011 .Incorporated in 2008, L&T Finance Holdings is a financial holding company offering a diverse range of financial products and services across the corporate, retail and infrastructure finance sectors
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Instituto Superior Tecnico, Lisboa, Portugal Abstract Purpose – The purpose of this paper is to contribute to the implementation of best practices of collaboration between university and industrial small- and medium-sized enterprises (SMEs). Design/methodology/approach – This paper presents the experience carried on by a university group fostering the collaboration with SME companies involving young engineering students and researchers in projects designed for the resolution of real industrial problems
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Employees Research Aim The aim of this research is to explore if the concept of hot Desking is a helpful technique which increases the productivity of an employee and helps in the cost savings for the organizations. The paper would discuss the use of hot Desking at different companies and the survey questionnaires, and interviews are conducted for the employees of different companies that would identify the importance of the concept of hot Desking. Research Objectives According to the research aim
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CHAPTER ONE: INTRODUCTION 1.1 BACKGROUND TO THE STUDY Osokoya (2003) defines Education as a continuous process which the society establishes to assist its members to understand the heritage of the past and to participate productively in the future. It is the leading out of the in-born powers and potentialities of the individuals in the society and the acquisition of skills, aptitudes, and competencies necessary for self-realisation and for coping with life’s problem. For Afe (2000), Education is
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HOSPITALITY: A SOCIAL LENS: CHALLENGING THE EXISTING ORDER Paul Lynch University of Strathclyde, United Kingdom paul.lynch@strath.ac.uk Alison Morrison University of Strathclyde, United Kingdom ABSTRACT This paper locates developments in hospitality research, notably relating to hospitality studies, in the context of Kuhn’s (1962) evolution of scientific theory. The paper highlights the development of the ‘hospitality lens’ by Lashley, Lynch and Morrison (2007) and suggests it can facilitate the study
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The essence of psychology is the scientific study of the human mind, behavior, and mental processes. Psychology seeks to understand through research and application, the behaviors and emotions of human beings. Through this paper, the writer will examine the foundations of the study of psychology, the major schools of thought, and will identify the fundamental biological links to behavior. As a subject of study, psychology was established by Wilhelm Wundt, who in the late 1800s “founded the first
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Bartels, Robert (1976) “The History of Marketing Thought,” 2 ed., pp.1-33, 123-243, Chapters 1,2,3,4,9,10,11,12,13,14. Chapter 1: The Meaning of Marketing The establishment of a market economy wrought marked changes in the social and economic structure. A new attitude toward business revolutionized the economy of the country and that revolutionary element was identified by the term ‘marketing.’ Historical accounts of trade lead one to conclude that marketing has always existed. Was
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implementation of Activity Based Costing (ABC) in Chinese refining manufacturers Table of contents 1. Introduction 2 1.1 Research background 2 1.2 domestic and foreign research status 4 1.2.1 Activity-based costing development process 4 1.2.2 Status quo of Activity-Based Costing Development and Application in China 6 1.3 research contents 8 2. Related theories 9 2.1concept of ABC 9 2.2 rationales 10 2.3 difference between ABC and traditional costing 12
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