Customer Relationship Management VSF This book is dedicated to my children Emma and Lewis of whom I am enormously proud. Customer Relationship Management Concepts and Technologies Second edition Francis Buttle AMSTERDAM • BOSTON • HEIDELBERG • LONDON • NEW YORK • OXFORD PARIS • SAN DIEGO • SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO Butterworth-Heinemann is an imprint of Elsevier Butterworth-Heinemann is an imprint of Elsevier Linacre House, Jordan Hill, Oxford OX2 8DP 30 Corporate
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Higher Education Quality Enhancement Project HEQEP Operations Manual for Innovation Fund Second Edition evsjv‡`k wek¦we`¨vjqgÄyixKwgkb University Grants Commission of Bangladesh Ministry of Education Government of the People’s Republic of Bangladesh Operations Manual for Innovation Fund (2nded.) IFOM Preparation Committee: Professor Abdul Mannan, Chairman, UGC Professor Dr Mohammad Mohabbat Khan, Member, UGC Professor Dr AbulHashem, Member, UGC Professor Dr Md. AkhtarHossain, Member, UGC
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