Outsourcing: The Advantages And Disadvantages Of Outsourcing Advantages of Outsourcing One of the biggest advantages can be lower personnel costs. By outsourcing job duties to non-employees, a business does not have to pay consistent wages or offer additional employee benefits. The company may pay lower taxes because independent contractors, the people who complete the outsourced projects, pay their own withholding, social security, and other taxes. This can add up to substantial savings.
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CHAPTER - 1 INTRODUCTION 1.1 - AIM OF THE DISSERTATION This Dissertation aims at studying the Human Resource Strategies which can be employed to retain skilled employees in Business Process Outsourcing (BPO) organizations particularly in call center organizations in India as well as follow the shift in trends from traditional practices due to high attrition rates and evaluate the effectiveness of these strategies. 1.2 - OBJECTIVES AND RESEARCH QUESTION To Study and Analyze the Possible
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BUSINESS PROCESS OUTSOURCING ABOUT BPO BPO stands for Business Process Outsourcing. There is a common misconception that B.P.O. and call centers, mean one and the same. A call centre is a remote location in India wherein calls made by customers abroad are routed to India by means of telecommunication equipments. This call is answered by call centre agents who are trained to speak in an accent which the customer can understand. This accent is commonly referred to as Neutral Accent Coming to
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Offshoring, also known as offshore outsourcing, is the term that is used to describe the practice among companies located in the United States on contracting businesses beyond U.S borders to perform services that would otherwise have been provided by in-house employees in white-collar occupations. The term can be applied to U.S. firms that are offshoring the jobs of blue-collar workers on textile and auto assembly lines, for example, which has been taking place for decades. The extension of offshoring
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INTRODUCTION Global outsourcing of information technology is a phenomenal business strategy for most countries all over the world, especially the developed. Companies within these states have limited development areas and resources to erect facilities that will maintain all levels of products and services development within the state, hence the aspect of offshore mergers. Various reasons as (Carmel &Nicholson 2005) identifies are as a result of cost reduction strategies due to easy and cheap transit
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Case 1 1. The global economic downturn has impacted jobs outsourcing in the BPO industry by becoming one of the biggest job creators in India. Because of this a lot of companies tried to keep up by employing more people to increase their output. One of the major impacts is growth and maturity, it had an effect on the BPO industry and contributed to the outsourcing companies and continued growth of the industry. The Global economic downturn created problems when in funding for the institutions
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Technology Enabled Services (ITES) is a large, fast-growing worldwide industry fueled by customers seeking efficiency and cost-savings from outside vendors, as well as rapid advancements in telecommunications and information technology. Offshore outsourcing of these services has become accepted and prevalent. Bangladesh has the potential to obtain a share of this market, which could result in a substantial number of jobs and meaningful export diversification for the country. As a provider of ITES
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Outsourcing is an established business tool that uses the best combination of low cost but high quality local and global resources in order to deliver the best service or product to customers. Using outsourcing services of an outsourcing vendor, small and large companies use one outsourcing service, or more than one outsourcing service, to provide a better customer experience. While outsourcing is an attractive proposition, users of outsourcing services should give careful consideration to thepros
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Case Questions 1. How has the global economic downturn, discussed in the opening profile and throughout this chapter, impacted jobs outsourcing in the BPO industry? The global economic downturn caused uncertainty, which again lead to a major desire to cutting cost. This made firms look overseas for cheaper opportunities and advantages like lower wages and taxes. In the case of India’s BPO, the industry grew as a result of this. Already in 2004-05 the number of captive and third party service
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Offshore Outsourcing of Medical Business Practices Ethical? Abstract The healthcare industry is one of the largest in the United States. The United States spends an estimated $2 trillion annually on health care expenses, more than any other industrialized country (Johnson, 2010). The growth of this industry is expected to continue well into the future. However, today more than ever, healthcare providers are faced with many financial pressures. Offshore outsourcing offers companies
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