incentives to stay in India. It always comes down to money and profitability for businesses, so I would keep India competitive to keep the Citibank’s and Intel’s here. Questions 1) How has the global economic downturn, discussed in the opening profile and throughout this chapter, impacted jobs outsourcing in the BPO industry? The economic downturn has helped India’s BPO industry, “world trade continues to grow, it has grown by 133 percent in the last 15 years” (Deresky, 2011). It has helped companies
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. ………………………………………………………………………………………………….. CONTENTS TOPIC: i TEACHER’S COMMENT ii CONTENTS iii IMAGE CATALOGUE iv THANK YOU v I. INTRODUCTION 1 II. BACKGROUND INFORMATION 2 1) The concept of Outsourcing and Human Resources Outsurcing 2 2) The situation of HRO in Vietnam 2 III. THE IMPACT OF USING HRO ON VIETNAM’S ORGANIZATION 3 1) The positive impacts 3 2) The negative impacts 5 IV. SOLUTIONS TO HRO IN VIETNAM 5
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CHAPTER 1 THE PROBLEM AND ITS SCOPE INTRODUCTION Rationale One of the fastest growing industries in the world is the Business Process Outsourcing or commonly known as BPO. It is now an emerging industry in the Philippines. From an article by Babe G. Romualdez of the Philippine Star, it is stated there that a major reason why the country has emerged at the top of the call center industry, aside from lower labor costs, is the skill of the young workforce. US companies most especially prefer
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A Study on Work Life balance in 24/7 Environment in SERCO Dissertation Submitted to the D.Y. Patil University in partial fulfillment of the requirements for the award of the Degree of MASTERS IN BUSINESS ADMINISTRATION Submitted by: Nazneen Sheikh (Roll No. MBAHR 014137) Research Guide: Ms. Vidhya Kshirsagar Assistant Professor School of Management D.Y. Patil University CBD Belapur, Navi Mumbai. December 2015 1 DECLARATION I hereby declare that the dissertation “A Study on Work Life balance
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Disadvantages of outsourcing: the disadvantages of outsourcing especially offshore outsourcing mainly centralizes on the real-time information and data sharing. It greatly affects the information that is being shared to the main office to and from the business outsource. Outsourcing has a great risk in lack of proper communication and cultural differences. Cultural barriers will greatly affect your most important resource, your man-power. Data and idea theft is also a great risk factor since
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equal marks. No: 1 BPO – BANE OR BOON ? Several MNCs are increasingly unbundling or vertical disintegrating their activities. Put in simple language, they have begun outsourcing (also called business process outsourcing) activities formerly performed in-house and concentrating their energies on a few functions. Outsourcing involves withdrawing from certain stages/activities and relaying on outside vendors to supply the needed products, support services, or functional activities. Take Infosys
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Journal of International Business Studies (2009) 40, 901–925 & 2009 Academy of International Business All rights reserved 0047-2506 www.jibs.net Why are companies offshoring innovation? The emerging global race for talent Arie Y Lewin1, Silvia Massini2 and Carine Peeters3 The Fuqua School of Business, Duke University, Durham, USA; 2Manchester Business School, University of Manchester, Manchester, UK; 3 Solvay Brussels School of Economics and Management, Brussels, Belgium Correspondence:
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factors have increased corporations’ reliance on their outsourced technology service providers and are expected to continue to drive future growth for outsourced technology services. 1. Increasing trend toward offshore technology services Outsourcing the development, management and ongoing maintenance of technology platforms and solutions
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infrastructure management services; cloud computing services; embedded systems development; engineering design services; IT consulting; IT governance; and customized learning solutions. The company's IT-enabled services include business process outsourcing (BPO) transaction processing services and customer interaction services (CIS). IGATE offers its services to customers across insurance; healthcare and life sciences; manufacturing; retail and logistics; banking and financial services; communications;
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were thought to have no place in this new fragmented world of technology * Gerstner’s services-led strategy aimed to turn IBM into the integrator of choice for large corporations * The only growth at this time came from IBM global services, consulting and outsourcing units * Concern that Gerstner’s focus on making IBM a services business blinded him to important competitive shifts in which IBM lost out on * In 2002, Palmisano took over, asked to take his bonus and put it on a pool for
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