Student no: 300678899 Field Placement Hotel: Hilton Toronto Airport Hotel and Suites Supervisor: MJ Title: Executive Housekeeper Work Schedule: 40 hours a week. Learnt About Hotel I am currently pursuing my internship at Hilton Toronto Airport Hotel and Suites as a Trainee Supervisor in Housekeeping Department. The hotel is located at 5875 Airport Road, Mississauga just across international Pearson Airport. The Hilton hotel has 419 rooms freshly renovated with the
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Introduction to Hotel Mount View This 95 room hotel is perfectly located in the center of the main tourist area and surrounded by shops, local markets and good restaurants. The hotel is regularly used by trekking companies thanks to its close proximity to many famous climb sites as well as base camp at the foot of Mount Everest. The guest rooms are spacious and comfortable with basic amenities including mini bar and television and provide a good night’s rest after a hectic day. The Mount View Hotel provides
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9/10/2010 | | Zhi Yun Tang | Executive summary The following report outlines the quality philosophy, system and approaches of Food and Beverage department in IHG and production process of Haier; discuss similarities and evaluate the differences of them. This report also concerns on how different quality system and approaches have impact on IHG in terms of innovation, change
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Ethiopia is an expensive tourist destination; most tourists are middle high cultural tourists who are more than 50 years old, well educated and rich tourists. Ethiopian trips are not a luxury trip rather historical and cultural trips which needs high experience and interest in culture. It is not a destination for youths and students. Additionally, the economical crisis also affects
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25 Intervention 25 Way of intervention 25 Institutionalization 26 Executive Summary Mughal Mahal is 3 Star Hotel. The hotel is striving to make itself an iconic brand for the city in service, food and building. Its’ only objective is to provide Excellent Quality Food & Services and ensure that all of its guests are fully satisfied by becoming its loyal customers. The Hotel started in 04.October.2013 with its banquet. But later
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How is good customer service achieved? Good customer service is achieved by the way you approach customer, the way you ask question and Listen because usually what often happens is that a customer comes in the store and will be simply looking around for something they need or they could not be looking for anything in particular however it is always civil to approach the customer and ask them if they need any assistance. However the slip-up that many staff members tend to make is not giving customers
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of knowledge by doing my assigned task. I was assigned in Concierge Department, in Concierge Department we are responsible in taking care of the baggage and other things of our guest. In 38 days of staying and having an OJT in Mariott Hotel and Resorts, I learned the importance of great impression. Because in our industry which is the Tourism Industry, our impression to our guest is very important. Just “show simple smile, be friendly and approachable with them it will give a good impact and also
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McCaughan Keiser University March 4, 2010 FIRST STEP TO REACH MY GOALS First step to reach my goals The most important thing that has ever happened to me is when I got accepted to a university. Some people don’t understand how much difference a good education makes. It opens your eyes to a wider world. It helps you understand things you never understood before. It gives you opportunities for a better life that you would never have had without the education. But education isn’t enough how many
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the USA; there are Tokyo Disneyland (1983), Tokyo DisneySea (2001), Disneyland Paris (1992), Hong Kong Disneyland (2005) and Walt Disney Studios (2002). Disney is motivated to set up parks throughout the world to expand its sales of merchandise goods as well as attendance to their theme parks. After lunched Hong Kong Disneyland in 2005, Disney has signed a letter of intent to build another park in Shanghai China in 2008; The Park will attract different potential visitors in Shanghai. Overview Disney
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goods. and services to create exchanges that satisfy individual and organizational goals" (BPP Learning Media, 2010). "The marketing process is about strategy and planning ... Four questions to be addressed are where are we now? Where do we want to be? How are we going to get there? And how do we know we have got there? (BPP Learning Media, 2010). Situation analysis requires a thorough study of the broad trends within the economy and society, as well as
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