Southwest Airlines: The Melding of Values, Communication, and Culture Southwest Airlines: The Melding of Values, Communication, and Culture Southwest Airlines states their mission as, “The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit” (Southwest Airlines, “Mission”, 2012, para.1). Along with a work environment that is stable with ongoing learning
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Chp7 Motivation: The force that energizes, directs, and sustains behavior. Equity theory: Motivated to keep their work inputs in proportion to their outcomes by comparing their input-outputs with those who have similar positions Extrinsic motivation: People motivated to perform because of external rewards from environment intrinsic motivation : Worker’s sense of accomplishment or mastering a work task Job characteristics model: Experienced Meaningfulness: skill variety, task significance
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1. Describe five major dimensions of culture. 5 major dimensions of culture are 1. Context describes the stimuli, environment, and ambience surrounding an event. 2. Individualism refers to the degree to which independence and freedom from control are valued. 3. Formality describes the emphasis placed on tradition ceremony, and social rules. 4. Communication style refers to the manner in which people communicate. High-context cultures rely less on words and more on context than do low-context cultures
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Sean Bell Professor Roth Organizational Behavior Final – Part 1 5 May 2010 Equity Theory, developed by John Stacey Adams in 1963 basically says that all people think that the kind of efforts they put forth should be returned equally in what they receive from others. Especially when involved with the workplace or in a classroom setting. Giving or not giving a student a reduction when they hand in an assignment has to do with equity theory in many ways. For example, if the student
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Foundations of Group Behavior * Functional and Dysfunctional Group Processes * Understanding Work Teams * Team Building and Teamwork * Team Effectiveness Competencies Group Work (70 min) * Read the two cases, “The Dangers of Groupthink” (Case Incident 2, pp 341-342), and “A Virtual Team at Nanavati Associates” (Case Incident 1, pp 372 373) of the textbook, and prepare your answers to the questions at the end of each, in the form of a ppt of max 3 slides for each case. | |
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1. Occurs when people work less hard in groups than they would individually * Social loafing 2. The effect of social facilitation can be positive when the task is but negative when the task is ___________ * Do-able….difficult 3. Which of the following conditions does NOT constitute a performance advantage of groups relative to individuals? * When a quick decision is needed 4. Which of the following statements provide an accurate description of
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Chapter 1 Read chapter 1 (“What is Organizational Behavior”) in your e-text, answer these questions, and watch the chapter 1 quiz video for course mentor clarification. 1) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy project. During the project, she needs to motivate team members to attain their project milestones and direct them through different phases of the project. Which of the following kinds of functions will these tasks be covered
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Groups and Teams Groups and Teams A group is composed of two or more people who influence one another through interaction of a social type. (T.M. Ringer, 2002) This group or any group can be based on anyone or more of an infinite list of factors. An Instrumental group is one that has a specific task to perform. An example of this in the workplace may be a group formed as a committee to send a recommendation to management. The reasons
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stop the mistreatment when reported. In fact, in 71% of the cases, employers actually retaliated against the person who reported being bullied. The authors provide many reasons for “Witness Paralysis” including a natural human aversion to risk, Groupthink, rationalization, and blaming the victim. Bullies are hugely expensive for corporations in terms of lost dollars, productivity, employee retention and wellness. The research strongly suggests that the only way to get organizations to take this issue
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which of the following is the least predictive set of criteria used to eveluate employees traits if a manager uses critical incidents as a method of performance evaluation, then ____ the focus of the evaluation will center on key bahaviors. ____involves evaluations ones performance against the performace of one or more others Foreced comparison The concept of____can be applied to apprasials to increase the perception that employees are treated fairly. Due process Which
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