group was proposing an overhaul of Cisco’s call center processes—the group wanted to build a state-of-the-art customer interaction network that would centralize all incoming calls into a globally managed set of contact centers. The proposed international network would use Cisco’s technology to route and escalate calls in an efficient manner, with the goals of improving the customer experience while reducing expenses associated with handling and resolving calls. Although
Words: 6424 - Pages: 26
2011 CWE/SANS Top 25 Most Dangerous Software Errors Copyright © 2011 http://cwe.mitre.org/top25/ The MITRE Corporation Document version: 1.0.3 Project Coordinators: Bob Martin (MITRE) Mason Brown (SANS) Alan Paller (SANS) Dennis Kirby (SANS) Date: September 13, 2011 Document Editor: Steve Christey (MITRE) Introduction The 2011 CWE/SANS Top 25 Most Dangerous Software Errors is a list of the most widespread and critical errors that can lead to serious vulnerabilities in software. They are often
Words: 24162 - Pages: 97
Kentucky Fried Chicken KFC is the largest fast-food chain in Malaysia and Brunei, serving world famous Original Recipe fried chicken which contains secret blend of 11 herbs and spices. Apart from serving finger-licking good food, they continuously aim for high quality and are committed to ensure food safety by stringent control to maintain their standards. Products They cook their products well above the minimum temperature recommended by WHO. They have developed standard procedure that would
Words: 5879 - Pages: 24
ISO/IEC 27001 & 27002 implementation guidance and metrics Prepared by the international community of ISO27k implementers at ISO27001security.com Version 1.3 4th October 2012 Introduction This is a collaborative document created by ISO/IEC 27001 and 27002 implementers belonging to the ISO27k implementers' forum. We wanted to document and share some pragmatic tips for implementing the information security management standards, plus potential metrics for measuring and reporting the
Words: 4537 - Pages: 19
A Project Report On Customer Relationship Management in Reliance Life Insurance Submitted in partial fulfillment of the requirements for Award of Master of Business Administration With Specialization In Human Resources Submitted by Abhishek Vermani Reg No- MBA-6259 Under the Guidance of COMPANY GUIDE INSTITUTE GUIDE SANTOSH KUMAR B.R
Words: 16128 - Pages: 65
Professional Training Report | MATHIEU CHANOUX | Contact : mathieu.chanoux@gmail.com06 30 33 76 58IEMI – CMHMBA 1 A | 10/04/2013 10/04/2013 2. Acknowledgment First off, I would like to thank my professional tutor during my internship in the Disneyland Hotel Mr. Ruben Hilberink, who allowed me to use his research on performance quality management while he was in college which inspired me in finding the company problem statement of this paper. While his research focused more in the implementation
Words: 14196 - Pages: 57
INVENTORY MANAGEMENT AT AEROMECH TECHNOLOGY PVT LIMITED PROJECT REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS OF PESIUP BY CHAITANYA JAIN @03278008 YEAR OF SUBMISSION 2015-2016 TO WHOMSOEVER IT MAY CONCERN This is to certify that Ms. Chaitanya Jain bearing Banner ID: @03278008 studying in 2nd semester MBA from PESIT-IUP program, Bangalore has successfully completed her project work on ‘Inventory Management’ in our organization as part of her
Words: 9889 - Pages: 40
A Project Report On Customer Relationship Management in Reliance Life Insurance KOPPAL Submitted in partial fulfillment of the requirements for Award of Master of Business Administration With Specialization In MARKETING Submitted by SUNIL CHOUDARY.K Reg No- MBA/08/48 Under the Guidance of COMPANY GUIDE INSTITUTE GUIDE SANTOSH KUMAR B.R
Words: 16145 - Pages: 65
CHAPTER 1 PROBLEMS 1. Q: What is the role of middleware in a distributed system? A: To enhance the distribution transparency that is missing in network operating systems. In other words, middleware aims at improving the single-system view that a distributed system should have. 2. Q: Explain what is meant by (distribution) transparency, and give examples of different types of transparency. A: Distribution transparency is the phenomenon by which distribution aspects in a system are hidden from users
Words: 19883 - Pages: 80
Communication Skills for Social Care Practice Contextualised materials for Essential Skills Communication November 2012 Published by: Northern Ireland Social Care Council 7th Floor, Millennium House 19-25 Great Victoria Street Belfast BT2 7AQ Tel: 028 9041 7600 Website: www.niscc.info Email: info@niscc.hscni.net This resource is free to download as a PDF file from the NISCC website www.niscc.info Material within this resource may be reproduced for training and learning purposes
Words: 18248 - Pages: 73
