Persuasion d. Ethical standard 5. The responsibilities of the office manager in a firm that produces electronics spares is: a. Everything in the office runs efficiently b. Furniture and other equipment in the office is adequate c. Processing all the incoming official mail and responding to some d. All of the above IIBM Institute of Business Management Examination Paper : Semester II 6. Labov’s Storytelling Model based on: a. Communication through speech b. Language learning c. Group Discussions
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Persuasion d. Ethical standard I 5. The responsibilities of the office manager in a firm that produces electronics spares is: a. Everyhing in the office runs efficiently b. Furnifure and other equipment in the oflice is adequate c. Processing all the incoming official mail and responding to some d. All of the above IIBM Institute of Business Management Examination Paper of Business Communication 6. Labov's Storytelling Model based on: Communication through sPeeoh tr,anguage leaming Group Discussions
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desk administrator. Following are my job responsibilities: * Meeting and greeting clients and visitors to the office, * Typing documents and distributing memos, * Supervising and assigning work of driver instructors, * Handling incoming / outgoing calls, correspondence and filing, * Faxing, printing, photocopying, filing and scanning, * Creating and modifying documents using
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Persuasion d. Ethical standard 5. The responsibilities of the office manager in a firm that produces electronics spares is: a. Everything in the office runs efficiently b. Furniture and other equipment in the office is adequate c. Processing all the incoming official mail and responding to some d. All of the above IIBM Institute of Business Management Examination Paper : Semester II 6. Labov’s Storytelling Model based on: a. Communication through speech b. Language learning c. Group Discussions
Words: 1041 - Pages: 5
Persuasion d. Ethical standard 5. The responsibilities of the office manager in a firm that produces electronics spares is: a. Everything in the office runs efficiently b. Furniture and other equipment in the office is adequate c. Processing all the incoming official mail and responding to some d. All of the above IIBM Institute of Business Management Examination Paper : Semester II 6. Labov’s Storytelling Model based on: a. Communication through speech b. Language learning c. Group Discussions
Words: 1041 - Pages: 5
service department wants to handle all the customer phone calls. During peak hours, however, Dello receives so many customer calls that they ask an outsourcing company, Telemate, to help handle incoming calls. Dello’s switchboard system is programmed in the following way; A customer calls Dello at its 1-800 number. If there are 14 or less callers in the system waiting to speak with one of the customer service representatives, then the call stays within Dello’s system and the customer inquiry will
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Customer Service Call Centers Service cannot be bought by an organization nor will it be found in the mission statement. Customer service is a trait that must be imbedded into the culture of an organization and the installation of this critical element is carried out by management. An organization which excels in customer service is headed by strong leadership .A good leader is someone who can outsmart, outplay and outlast competition. A call center is a centralized office of a
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4. Community Call Plan: The community Plan arrangement will be advantageous to be part off as many hospitals struggle to secure both regular on call physicians and specialized physicians. It will assist the hospital meet its on-call obligation by coordinating on-call coverage with hospitals within the local geographic area 5. A transfer agreement will be drawn with other facilities in the
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COPYRIGHT MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009, Esther Ching is three months into her role as manager of the complaints section of a call centre, located in India. The call centre is owned and run by M-Tel, a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines, mobile telephones and internet access. She is required to present a report about the performance of her section, as part of the regular
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category in the investigative process, not all investigations ends correctly; however, the ultimate goal of an investigative process depends on the process undertaken. For this reason, investigative process should follow a predefined pattern. This calls for frequent simulation exercise undertaken by investigators to keep them in check with the predefined patterns of investigation. This paper seeks to give responses to some of the questions posed in a simulation exercise aimed at standardizing a criminal
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